Oversaw the operations while ensuring continuous improvement and development of processes and procedures as well as growth of market share, sales and profits through a well-established balanced score card operations system. I earned a broad experience in remotely directing teams towards achieving financial and quality targets unquestionably; as well as in orienting branches performance in accordance with established company standards and policies.Intensely capitalized on effective communication with every team member of the organization, through creative channels, which increases empowerment leading to outstanding teams’ ability to accomplish results and boost customers’ satisfaction.Reported to: CEOScope of responsibility: All company owned locations for both chains of restaurants (19 branches + Call Center)Team: 1000+ team members including 80 managers (Multi-unit managers, restaurant managers, kitchen managers, floor managers and supervisors)

Structured, organized, streamlined and managed the operations of all Roadster Diner & Deek Duke restaurants in Lebanon, ensuring ultimate efficiency, effectiveness and compliance with the company’s standards, policies and procedures while optimizing revenue and profitability.After successfully revamping the brand image of Deek Duke completely, I was able to smoothly double the operations size of both chains in less than 4 years thanks to meticulous planning and clarity of vision, knowing that we were limited in highly skilled human resources I persistently believed in developing managers and team members with great focus on customer centric and performance driven culture while ensuring team growth. My solid belief in customer service and quality innovations directed me towards investing time and focus in planning, developing and executing breakthrough customer service methodologies and quality excellence processes that radically differentiated Roadster diner’s and Deek Duke’s guests’ satisfaction from all other F&B operations across the region. In December 2011 Arab Administrative Development Organization affiliated to the Arab League, the “Tatweej Academy” for Excellence and Quality, in a ceremony held in Dubai, honored Roadster diner with the 2011 Golden Legion of Merit Award as the best quality restaurant chain in the Arab World.Pioneered in establishing a one of a kind balanced score card restaurant operations system for managing performance of the branches as well as optimizing and evaluating teams’ performance.Reported to: CEOScope of responsibility: All company owned locations for both chains of restaurants (15 branches)Team: 800+ team members including 60 managers ( restaurant managers, kitchen managers, floor managers and supervisors)

Established the Training and Development department of the chains, and gained a remarkable experience in developing processes and procedures, operating manuals, menu manuals, training modules as well as designing a prototype business model along with all the required specifications including setup, flow and machinery standard of the kitchen. I had a primary leading role in remodeling and uplifting Roadster diner’s brand identity in terms of decoration, furniture detailing as well as operational flow and efficiency. I actively contributed in the development and editing of the franchising document and the preparation of the franchise model.I showed a remarkable ability in project management efficiency by successfully leading a small team that was able to design and implement all on and off job training processes with the required modules, manuals, evaluations and control mechanisms in less than a year period. Reported to: CEOTeam: 8 members (corporate trainer, training coordinator & field trainers)

Performed pre-opening and Opening of the Branch

Performed preopening and opening of the branch.

Higher Diploma Service Lab Instructor for 2 years.

Higher Diploma and BT Teacher of: Introduction to Hospitality, Service Technology, Wine Science, Hospitality Hygiene and Tourism Geography.

French Polynesian Restaurant

Managment Cross Training in F&B outlets, F&B office and Purchasing.