Mohamad Makkiyah Email & Phone Number

Toronto, Ontario, Canada

• Executed the agile project delivery of 4 enterprise level projects with a total budget of over 1.5 million USD, leaving a substantial and positive impact on the organization's overall success.
• Managed the delivery of a Product Information Management (PIM) project for a top automotive client, delivering high quality outcomes, resulting in an accelerated on-boarding process and a 25% reduction in customer.
• Played a pivotal role in designing and implementing a cutting-edge Product Master Data Management (PMDM) solution for a valued retail customer, resulting in 30% reduction in time spent on manual data capture.
• Utilized a range of migration tools to facilitate the seamless transition of client data to their newly implemented PIM solution, thereby enhancing system usability and significantly reducing administrative overhead.
• Leveraged industry best practices and deep domain knowledge to engineer intricate workflows and data governance tools, yielding a remarkable 90% reduction in data input errors.

Toronto, Canada Area

• Led over 20+ Fiix software implementations to-date, from discovery all the way to Go-Live.
• Gathered business requirements, translated them into technical specifications, and transformed them into a valuable solution aligned with the client's needs.
• Leveraged industry experience and best practices to develop KPI-driven maintenance reports, addressing and fulfilling customer reporting requirements effectively.
• Engaged in collaborative efforts with cross-functional teams at Fiix, including Sales, Product Management, and Customer Success, to ensure consistent client success, effective representation of their perspectives, and.
• Developed unique end user training materials for every customer, resulting in a greater engagement with technical and non-technical audiences.

Toronto, Canada Area

• Led multiple small to midsize Intelex’s Environmental, Health and Safety, and Quality Management (EHSQ) platform implementation projects with 95% timely delivery.
• Achieved a perfect quality assurance (QA) and testing score for over 90% of projects I led as an implementation consultant.
• Served as a subject matter expert to influence the client’s decision making with respect to best practice implementation strategies.
• Conducted customer requirements gathering and analysis sessions to develop detailed specification documents for client’s review and approval.
• Facilitated mentoring and teaching sessions to 4 newly hired consultants, imparting essential knowledge and skills to help them excel in their roles.

Hamilton

• Answered customer telephone calls regarding existing accounts.
• Made requested service and account changes.
• Responded to questions and concerns about service, and escalate calls appropriately.
• Consulted with customers to evaluate needs and determine best options.
• Upgraded service and offered additional service packages or options.
• Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.

Hamilton

• Greeted every customer with a smile and inquired about store experience.
• Answered about merchandise and maintained current knowledge of all promotions.
• Efficiently rang up items and processed payments to keep customers flowing through check-out aisle.
• Cleaned register area frequently, removed debris from shelves, and notified management of any equipment or spillage issues.
• Put out new merchandise, straightened shelves, and alerted management of order needs based on observation and customer requests.