Global Vp Of Customer Experience
Current
Jan 2023 - Present
AeroLeads people directory · profile
Mohamed Abdalla Email & Phone Number
Global VP of Customer Experience
at
Homzmart
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Global VP of Customer Experience
Location
Riyadh, Saudi Arabia
Company size
Who is Mohamed Abdalla? Overview
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Quick answer
Mohamed Abdalla is listed as Global VP of Customer Experience at Homzmart, a with 72 employees, based in Riyadh, Saudi Arabia. AeroLeads shows a matched LinkedIn profile for Mohamed Abdalla.
Mohamed Abdalla previously worked as Vice President Operations at Homzmart and Global Head of Special Projects at _Vois. Mohamed Abdalla holds Bachelor'S Degree, Business Administration And Management, General from Helwan University Cairo.
Company email context
Email format at Homzmart
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Homzmart
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Profile bio
About Mohamed Abdalla
20 years of diversified experience in data driven operations management in both high scale corporation and startup with extended roles covering customer experience management, Digital Transformation, workforce management, business excellence, and project management of launching new service lines, with robust experience in setting up and managing customer care mass operations exceeding 1000+ FTEs.
Current workplace
Mohamed Abdalla's current company
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Homzmart
11 roles
Mohamed Abdalla work experience
A career timeline built from the work history available for this profile.
Vice President Operations
Nov 2021 - May 2023
Global Head Of Special Projects
Successfully Expanded Vodafone Care Shared Services footprint through launching a new center of excellence in Albania to support Vodafone Italy’s local market – 200 FTEs in care, & 62 specialized FTEs (Planning, Reporting, Quality Assurance, Ops Control), while delivering 9% “C. €900k”leveraging on WFH new model.• Successfully launched new center of excellence in Turkey to support Vodafone Germany – with initial plan to reach 500 FTEs.• Successfully set the new Service @ Home operating model in Egypt, India, and Albania, which led to €8M cost savings over 3 years, driven by 3% productivity enhancement 4% attrition reduction; and property savings; Program Key pillars;• Leading the following Projects to transform care operating model:• Gamification Tool• New WFM Tool supporting WFH Model.• Thousands Eyes – Realtime App tracking connectivity performance to report on any challenges, root cause, and insights.• Watchdog & Mytime Solution – Tracking and limiting behaviors that could lead to breach customer privacy.• Identified as Top Talent - Future Leader for year 2020.
Jun 2020 - Oct 2021
Global Head Of Customer Experience And Value
May 2019 - Jun 2020
Global Service Delivery Senior Manager
Jan 2018 - May 2019
Business Excellence Manager
Jan 2017 - Dec 2017
Workforce & Planning Manager - Extra Assignment
Nov 2015 - Dec 2016
Tech Operations Manager
Oct 2011 - Dec 2016
International Accounts Supervisor, Vf Uk Account
Feb 2009 - Sep 2011
Market Research Analyst
Jul 2007 - Dec 2007
International Accounts Team Leader
Jan 2006 - Jul 2007
Team & coworkers
Colleagues at Homzmart
Other employees you can reach at homzmart.com. View company contacts for 72 employees →
AM
Abdelrhman Magdii
Colleague at HomzmartCairo, Egypt
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AM
Abdelrahman Mansour
Colleague at HomzmartCairo, Egypt
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EM
Eslam Mousa
Colleague at HomzmartRiyadh, Saudi Arabia
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TA
Tarek Abo Elsoud
Colleague at HomzmartCairo, Egypt
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ME
Mohamed Eisa
Colleague at HomzmartAl Gharbiyah, Egypt
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O.
Osama . Erake
Colleague at HomzmartEl Mansoura, Ad Daqahliyah, Egypt
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AI
Ahmed Isaac, Msc, Pmp®
Colleague at HomzmartCairo, Egypt
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AK
Azza Khaled
Colleague at HomzmartCairo, Egypt
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NS
Noureen Saber
Colleague at HomzmartNew Cairo, Cairo, Egypt
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MS
Mohamed Seraj
Colleague at HomzmartCairo, Egypt
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Abdelrhman Magdii
Colleague at HomzmartCairo, Egypt
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AM
Abdelrahman Mansour
Colleague at HomzmartCairo, Egypt
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EM
Eslam Mousa
Colleague at HomzmartRiyadh, Saudi Arabia
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TA
Tarek Abo Elsoud
Colleague at HomzmartCairo, Egypt
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ME
Mohamed Eisa
Colleague at HomzmartAl Gharbiyah, Egypt
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O.
Osama . Erake
Colleague at HomzmartEl Mansoura, Ad Daqahliyah, Egypt
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AI
Ahmed Isaac, Msc, Pmp®
Colleague at HomzmartCairo, Egypt
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AK
Azza Khaled
Colleague at HomzmartCairo, Egypt
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NS
Noureen Saber
Colleague at HomzmartNew Cairo, Cairo, Egypt
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MS
Mohamed Seraj
Colleague at HomzmartCairo, Egypt
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6 education records
Mohamed Abdalla education
Bachelor'S Degree, Business Administration And Management, General
Green Belt Six Sigma
Black Smith Training Institute
Project Management Professional (Pmp)
Black Smith Training Institute
Statistical Package For The Social Sciences (Spss) Diploma
High Performance Management Techniques Certificate
Customer Operation Performance Center (C.O.P.C.)
Principles Of Banking Operation Certificate
The Egyptian Banking Institute (E.B.I.)
FAQ
Frequently asked questions about Mohamed Abdalla
Quick answers generated from the profile data available on this page.
What company does Mohamed Abdalla work for?
Mohamed Abdalla works for Homzmart.
What is Mohamed Abdalla's role at Homzmart?
Mohamed Abdalla is listed as Global VP of Customer Experience at Homzmart.
Where is Mohamed Abdalla based?
Mohamed Abdalla is based in Riyadh, Saudi Arabia while working with Homzmart.
What companies has Mohamed Abdalla worked for?
Mohamed Abdalla has worked for Homzmart, _Vois, Vodafone, Hsbc, and Raya Contact Center.
Who are Mohamed Abdalla's colleagues at Homzmart?
Mohamed Abdalla's colleagues at Homzmart include Abdelrhman Magdii, Abdelrahman Mansour, Eslam Mousa, Tarek Abo Elsoud, and Mohamed Eisa.
How can I contact Mohamed Abdalla?
You can use AeroLeads to view verified contact signals for Mohamed Abdalla at Homzmart, including work email, phone, and LinkedIn data when available.
What schools did Mohamed Abdalla attend?
Mohamed Abdalla holds Bachelor'S Degree, Business Administration And Management, General from Helwan University Cairo.
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