Successfully Expanded Vodafone Care Shared Services footprint through launching a new center of excellence in Albania to support Vodafone Italy’s local market – 200 FTEs in care, & 62 specialized FTEs (Planning, Reporting, Quality Assurance, Ops Control), while delivering 9% “C. €900k”leveraging on WFH new model.• Successfully launched new center of excellence in Turkey to support Vodafone Germany – with initial plan to reach 500 FTEs.• Successfully set the new Service @ Home operating model in Egypt, India, and Albania, which led to €8M cost savings over 3 years, driven by 3% productivity enhancement 4% attrition reduction; and property savings; Program Key pillars;• Leading the following Projects to transform care operating model:• Gamification Tool• New WFM Tool supporting WFH Model.• Thousands Eyes – Realtime App tracking connectivity performance to report on any challenges, root cause, and insights.• Watchdog & Mytime Solution – Tracking and limiting behaviors that could lead to breach customer privacy.• Identified as Top Talent - Future Leader for year 2020.