IT specialist with 10+ years of experience, a reliable, hardworking, customer-focused, self-employed enthusiastic independent person. An excellent team player who works to tight deadlines in high pressured environments. Combining strong hands-on experience in both project and technical areas with an understanding of both project management and IT service management principles along with PMP and ITIL.CORE SKILLS & EXPERIENCETechnical Experience:• Infrastructure support, Windows 7/10 desktop and Windows server 2012/2016• Active Directory administration• Microsoft Exchange and Blackberry Enterprise Server administration• Citrix XenApp, XenDesktop, VDI, VMWare ESX• Mobile Device Management (MDM/EMM) including Airwatch, BES, Blackberry, iOS & Android, DEP/VPP, Apple Business Manager• Office365, Exchange Online• Market Data support including Reuters 3000Xtra, TR Eikon, DataStream.• Media infrastructures (World News Express (WNE)), RLS (Reuters Live Service), TV & Satellite Services -News Apps, Lynx, iNews, Fotostation.• “Very Small Aperture Terminal” (VSAT) Links, BGAN, Thurayaphones.• Application support, upgrades and deployments• HP and Dell hardware support including desktop, laptop and server• TCP/IP, DHCP, DNS, LAN/WAN, Cisco, VPN and Remote Access• Cisco IP telephony, MS TEAMS• Root cause analysis, major incident resolution and managing escalationsOther Relevant skills and experience:• PMP and ITIL 2011 Foundation certified• Working to ITIL best practices and defined service level agreements• Incident, Problem and Change management processes• IT Service Management systems include Remedy, HEAT, HP Service Manager and SNOW.• Migration projects, deployments, hardware refresh and office moves• Gathering and analysis of project data, preparation of user and stakeholder communications• Working with 3rd party suppliers, external vendors and internal stakeholders