Mohamed Abdulhaleem Elbasheer Email and Phone Number

Managing and supervising the IT operations team, including assigning tasks, providing guidance, and conducting performance evaluations.Developing and implement IT policies, procedures, and best practices to ensure compliance, security, and operational efficiency.Overseeing the deployment, maintenance, and troubleshooting of hardware, software, and network infrastructure.Monitoring system performance and reliability, identifying and resolving issues in a timely manner to minimize downtime and disruptions.Collaborate with other departments to understand their technology needs and priorities, and develop solutions to meet those requirements.Leading IT projects from planning to execution, ensuring that objectives are met on time and within budget.Managing vendor relationships and contracts, including negotiating agreements and evaluating service levels.Staying informed about emerging technologies and industry trends, and make recommendations for improvements and upgrades.Developing and maintaining disaster recovery and business continuity plans to ensure the resilience of IT systems and data.Providing technical support and training to end users, as needed, to enhance their understanding and utilization of IT resources.

• Reviewed and identifying root causes of security incidents and recommending corrective actions to prevent incidents from reoccurring.• Coordinated with vendors on a daily basis to ensure system checks and implementations were carried out flawlessly. • Provided valuable insights for C-level personnel by analyzing operational data in order to make logical predictions using Splunk.• Acknowledge, analyze and validate incidents triggered from correlated events through Splunk SIEM solution.• Report false positive alarms from EDR and SIEM to L2 SOC analysts.• Generate weekly reports from SIEM platform and send it to L2 SOC analysts for review.• Elevated management information by onboarding logs related to vulnerability management to Splunk and creating dashboards for senior management to track vulnerability status.• Deployed new Splunk systems (Forwarders, Indexers, search heads).• Conducting ITIL disciplines such as Incident, Problem and Change Management.• Monitored Splunk internal logs to identify and resolve existing or potential issues.• Checking the sender reputation of the suspicious emails from open-source tools like Virus total.• Installation and deep troubleshooting and proficient management of McAfee AV, CyberEye agent, DLP and EDR, I diligently monitored their functionality and reporting to guarantee maximum protection.• Partnered with other enterprise teams to support data capture and advanced data analytics.•Participated actively in comprehensive security evaluations, risk assessments, and vulnerability management initiatives to pinpoint and alleviate potential security threats.•Generated and exported data reports, spreadsheets, and documents as required, maintaining meticulous records of system activities. •Perform Privilege Access Management functions includingvaulting and maintain privileged accounts.• Perform User and Privilege Access Administration functions.

⮚ Ensure all incidents are handled within SLA and before end of shift.⮚ efficiently managed and resolved technical issues reported through HPSM (ticketing system) , ensuring timely resolution and customer satisfaction. ⮚ In night shifts, I work as Queue manager,⮚ Coordinating and conducting event collection, log management, event management, compliance automation and identity monitoring activities reported by SOC. ⮚ Comply with security regulations that has been requested by SOC. ⮚ Installation and managing McAfee AV , CyberEye agent and DLP , and making sure it’s reporting to the manager. ⮚ Enabling USB device access through McAfee security solutions, permanent and temporary access. ⮚ provisioning and assigning E3 and E5 licenses to users through the Microsoft Office 365⮚ ITSM handling ,and provide access from Active Directory and add user to the requested service ,in case of no access I’m responsible of coordinating with other team ( SOC,NOC,SMC) to provide access.⮚ Troubleshooting and configuring Cisco Jabber Desktop and export logs from Wireshark to Voice Team to analyze PCAP files . ⮚ Coordinating NOC team to verify and troubleshoot routers and switches. I successfully led efforts to ensure the smooth functioning of network infrastructure by identifying and resolving issues promptly.⮚ Gained significant experience in asset management throughout working alone in site. I have successfully managed and maintained an inventory of IT assets, including hardware, software, and networking equipment and reporting it to IT Operations Management .⮚ deployed, configured, and maintained Cisco IP phone systems in various environments. This includes setting up IP phones. ⮚ Gained understanding of Cisco Unified Communications Manager (CUCM) and Cisco Unified Communications Manager Express (CME).⮚ implementing and managing Office 365 deployments,and troubleshooting .⮚ Working with Ivanti VPN (formerly known as Pulse Secure VPN).

⮚ Supervision of all technical and administrative IT work at the hospital. ⮚ Inbound and outbound managerial and executive calls and actions. ⮚ Installing and configuring new laptops and desktops.⮚ Troubleshooting and maintain day by day IT issues. ⮚ Manage and install wireless AP. ⮚ Manage and configure and troubleshoot Seha proprietary devices (Emirates ID, signature input devices, barcode scanners,, etc.) ⮚ Troubleshoot various types of Zibra label printers, software and hardware. ⮚ Manage and control daily hospital on-call technical issues. ⮚ Install and configure computers and laptop to Seha Domain. ⮚ Handle daily working in pressure day and night in order to cover all covid-19 patients within the deadlines, without further complains. ⮚ Configure VPN and maintain private proper connection for doctors remote working access .

Train and teach fresh graduates to prepare for CCNA international exam

⮚ Maintain and monitor all network, security and computer systems to meet the organizations.⮚ Provide and test network performance statistics and reports.⮚ Maintain the IT Asset Management System with their documentation and ensuring that all assets are recorded, updated/removed.⮚ Installing, configuring and troubleshooting VoIP soft and hard telephone, especially Avaya, Polycom brands. ⮚ Implement security software and tools to ensure maximum security from outside threats.⮚ Provide planning, installing, configuring and maintaining routers, switches, VPN and Firewalls.⮚ Perform routine network startup shutdown procedures, and also maintain control records.⮚ Perform disaster recovery operations and record backups when required⮚ Lease with the vendors and other IT Personnel for problem resolution.⮚ Manage the internal IT Backup (System Backup, Server Backup, Individual data backups) and disaster recovery.⮚ Using different softwares to maintain the highest rate of performance, for example, anti-viruses, deep freeze,⮚ CCTV installation and maintenance.

⮚ Manage and install wireless AP and routers ⮚ Manage and configure cisco and D-Link Routers and switches ⮚ Manage and Troubleshoot SCADA and PLC IP Networks ⮚ Manage and control daily and weekly Backups ⮚ Install and configure Active Directory, Hyper-V, DNS, DHCP, RAS, VPN servers⮚ Manage NAS storage.⮚ Generate and maintain comprehensive documentation for all implemented networks⮚ Troubleshoot application and hardware issues on both user and server levels⮚ Respond to queries on basic technical issues and provide advice to solve them⮚ Always ensure all servers, computers and peripherals are in good working condition⮚ Keep hardware and software updated⮚ Providing desk-side support for laptop and desktop computers⮚ Installing, supporting and troubleshooting windows Vista, 7,8,10 and different operating systems ; Ubuntu, fedora, Solaris , chrome OS and Mac OS, with authorized desktop applications, hardware and peripheral equipment. ⮚ Directing the implementation project of LANDesk Management Suite (Intel's version of SMS), whose asset management component generated a software license report that substantially improved budgeting procedures.⮚ Installing and configure backup and group policy ⮚ Installing and configure cisco Routers and switches ( ASR 9000,1000, Series, ISR 800 series