Mohamed Abdullah Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Responding to and resolving technical issues reported by end-users, such as hardware and software problems, network connectivity issues, and system crashes. This involves diagnosing the problem, troubleshooting, and finding appropriate solutions.Managing a help desk system or ticketing system to receive, track, and prioritize user requests. Conducting user training sessions or creating documentation to help users understand and effectively use technology resources, software applications, or systems within the organization.Assisting with the installation, configuration, and maintenance of hardware, software, and peripheral devices. This includes setting up new workstations, deploying software updates, and ensuring compatibility with existing systems.Assisting in network and system administration tasks, such as managing user accounts, configuring access controls, monitoring system performance, and maintaining security protocols.Identifying and resolving technical issues by analyzing logs, conducting research, and collaborating with other IT staff or vendors to find solutions.Providing remote assistance to users through phone, email, or remote desktop tools. Performing routine maintenance tasks on hardware devices (e.g., replacing faulty components, upgrading memory) and software applications (e.g., applying patches, updates, and security fixes).Managing and tracking the organization's IT assets, including hardware, software licenses, and peripherals.Assisting in the implementation and enforcement of security measures to protect systems, networks, and data from unauthorized access, viruses, malware, or other threats.

Dubai, United Arab Emirates

Network Monitoring: Oversee networks and Wi-Fi connections to guarantee uninterrupted internet access across the entire hotel premises.Meeting Room Coordination: Efficiently organize meeting rooms for both internal and external conferences, contributing to the smooth execution of events.Annual Maintenance Contracts (AMCs): Collaborate with third-party companies to secure cost-effective AMCs for hotel management software, fostering optimal functionality.Software Issue Resolution: Proactively raise tickets with AMC companies in the event of any software-related issues, demonstrating a prompt and solution-oriented approach.24/7 Availability: Maintain round-the-clock availability to support staff and guests, promptly resolving any issues that may arise and ensuring uninterrupted service.Hospitality Software Administration: Possess extensive administration knowledge of hospitality industry software, including OperaSystem, SunSystem, EzeeAbsolute, RedBerry software, Symphony, and POS systems.

Dubai, United Arab Emirates

Syria

-More than 50 solar energy supply projects for homes. (Inverter, Solar panel, Battery)-A comprehensive study of solar energy projects for homes and small facility.-Experienced with solar panels installations-More than 100 lighting projects for houses, restaurants.-Deep knowledge of the installations of internal and external lighting networks.-Troubleshoot, diagnose, and fix lighting systems, often under time pressures.-Participate in special projects, including the installation of new lighting show elements .-Four years’ experience working with low, medium voltage electricity.-Install LED lights, lamps, control light systems.-Working knowledge and comprehension of basic principles of AC/DC electricity, basic electronics, and computer operations as it pertains to lighting systems-Designed and installed customized Solar PV

Damascus, Syria

• Managed day-to-day remote maintenance and technical support of more than 400 gas stations.• Work with Test software development teams to identify, diagnose, and report system problems.• Successfully detects system errors and fixes them in cooperation with the technical team.• Introduced a new Telegram bot in Java to enhance stations maintenance.• Design, specify, configure, and install analog and digital CCTV systems.• Dealing with POS machines and its maintenance operations

Syria

• Systems installation and maintenance• CCTV Installation• Onsite Technical Support.• Design, specify, configure, and install analog and digital CCTV systems

Syria

• Excellent experience with Cisco products with Cisco ISO for suits public.• Experience with VLAN, Routing, DNS, VPN, DHCP, Windows Server, Linux;• Configure and maintain routers, switches, and network systems (including wireless and VoIP).• Troubleshoot and resolve network hardware and software related issues.• Monitor and evaluate network and data communications statistics to ensure timely upgrades and additions of hardware and software to meet growth requirements

Syria

-Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. -Prevented store losses using awareness, attention to detail and integrity.-Worked as a team member performing cashier duties, product assistance and cleaning.-Achieved high sales percentage with consultative, value-focused customer service approach. -Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

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