Head of customer journey excellence (Qnb Digibank- Bebasata)* Objectives:Oversee and drive continuous improvement efforts for Customer Journey Excellence, ensuring seamless and efficient operational and customer service functions. Lead the integrated team +120 staff , including the Customer Solutions Center, Operations Hub, and Commercial Team, to deliver exceptional service and boost productivity.———————————————————————Ex Group Retail Head (Qnb Alahli 10th of Ramadan Group)* Objectives :Demonstrate comprehensive knowledge of the geographical area covered by the group, identifying retail customer needs and opportunities effectively. Possess an excellent understanding of retail products offered, representing the retail business line across the entire group. Ensure the attainment of retail sales objectives for both the group and supervised branches, while executing commercial strategies and business plans. Maximize cross-selling activities across six branches, overseeing 27 Relationship Managers directly.—-—-—-—-—-—-—-——————————————EX Retail & SMEs Branch Manager(Qnb alahli Abdallah el araby ST branch )Objectives :Experienced Branch Manager with a proven track record in the banking sector. Proficient in negotiation, banking operations, communication, training, and business development. Possesses a credit certificate from the Egyptian Banking Institute and certification . Strong sales professional with a commitment to delivering excellent service and driving business growth.