Mohamed Amine Abid Email and Phone Number

Assist in the hiring and training of new employees as well as the continuous trainingOversee both front and back of house operations, including wait staff, kitchen crewProvide exceptional customer service and lead staff to do the sameRespond to customer complaints quickly and resolve them effectivelyDevelop strategies for improving our customers’ dining experience

training of staffSupervise and schedule food and beverage staffEnsure customer satisfactionResolve customer complaints, as well as internal conflict amongst staffOrder and maintain inventory control costsOversee food service, and act as an expeditor, when necessary, to ensure the timely movement of completed food orders from kitchen to customer table

Creating memorable experiences for our guests, simultaneously ensuring that service is prompt and professional.Overseeing a team of waiters, ensuring that our standards are adhered to.Overseeing and assisting in the set up of the dining room including table settings, waiter stations and stock.Handling complaints in a timely and efficient manner.Ensuring that licensing laws, health and safety legislation is adheredSupervise the mise-en-place of the assigned station to ensure a smooth service during operation.Inspect table layouts in the station ensuring that they meet the standards set.Check and ensures the serviceability of equipment and furniture. Sell food and beverage so as to meet restaurant budgets. Take food and beverage orders correctly. Give wine service according to international practices. Prepare flambe items, if offered by the restaurant, with showmanship and authenticity in preparation

•Welcomed and assisted guests with professionalism, ensuring a seamless and memorable experience.• Anticipated guest needs and resolved inquiries or complaints promptly and effectively.• Coordinated with internal departments to fulfill special requests and maintain guest satisfaction.• Provided information on services, facilities, and local attractions while promoting available amenities.• Maintained detailed records of guest preferences and feedback to enhance future