#Manage and oversee customer service operations at the airport.#Handle escalated customer issues or complaints effectively.#Ensure smooth passenger flow and provide assistance as needed.#Coordinate with other airport departments and stakeholders.#Maintain high standards of service and professionalism.#Implement procedures to enhance customer satisfaction and operational efficiency.#Delivered exceptional service to passengers and clients from diverse backgrounds #Expertise in handling complex inquiries and effectively resolving complaints.#Maintained composure and provided assistance during emergencies.#Prepared locations for upcoming flights and events.#Supported supervisors by performing diverse operational functions.

# Keeping in contact with existing customers in person and by phone# Making appointments with and meeting new customers Agreeing sales, prices, contracts and payments Meeting set assigned sales and distribution targets Promoting new products and any special deals Advising customers about delivery schedules Recording orders and sending details to the sales office Credit account creation and payment collection# Create successful strategies to develop and expand customer sales# Enters and updates quotation details, including pricing, terms, and conditions, in the ERP system.# Generates and sends accurate and timely quotations to clients.. Reviews, negotiates, and finalizes contracts, ensuring compliance with contractual obligations.# Records contract details, including key dates, deliverables, and payment terms, in the ERP system.# Monitors contract performance and ensures adherence to contractual agreements.# Resolves contractual disputes or issues in collaboration with stakeholders.# Supports decision-making processes by providing accurate and up-to-date sales information.

# Training newly hired customer service # representativesMonitor, control, and report on the day-to-day operation (distribution and sales). # Review and interpret drivers and operational information.Coordinate periodically with field supervisors and section heads and prepare skip reports for upper managementPeriodically to field supervisors and section heads and prepare skip reports forupper management..# Recommend the hiring of additional team members according to operational needs.# Deal & responds promptly to customer inquiries, handle and resolve customer complaints.# Process delivery orders and request RMA system.Follow up processed delivery orders and record details of actions taken.# Perform other task and duties assigned by his direct Section Head.# Audits current routing system and develops plan to improve the operating quality and efficiency of the department to meet preset service objectives.

# Developing sales strategies and setting up goals.# Generating leads and reaching out to prospects.# Contacting customers and potential customers over calls, emails, and even in person.# Handling and resolving client queries and complaints.# Preparing, and drafting proposals and quotes.# Carrying on the sales process using the particular sales software.# Creating and maintaining customer relationship management data.# Keep track of minimum inventory and stock counts for the day.# Ensure that the goods receipt and issue process does not damagethe goods..# Record specifically the goods received note and goods delivery note to list the quantity of the goods.