Mohamed Arshad Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Currently I am involved in a dual role rendering IT support cum asset management at Group IT service operations. Since, I am a senior engineer I have more responsibility on managing and guiding the support team. As a part of BAU tasks I have to address and process asset management related KPIs and queries as well. ➢ Overall ownership of end user remedy.

Dubai, United Arab Emirates

ENBD Windows 10 Migration ProjectI have engaged as the team leader on this project.➢ Organized workload and developed more efficient operations for project team members.➢ Addressing level1 Escalations of the project and resolving them at the earliest. ➢ Conducting technical training for Windows 10 migration engineers.➢ Migrate desktops and laptops for.

Dubai, United Arab Emirates

Key role and responsibilities: ➢ Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.➢ Manage incidents & record incident resolutions in the incident management tool (Remedy).➢ Manage service requests, authorized software installations, new computer setups.➢ Provide initial assessment of.

Dubai, United Arab Emirates

ENBD Network Security Project Security Compliance Software: Clearpass Onguard Agent ➢ Tracked project milestones and deliverables thought out the project lifecycle. ➢ Provided project manager with documented progress reports and staffing evaluations.➢ Coordinated with several teams and provided update on the project.➢ Ad hoc data management tasks as.

Dubai, United Arab Emirates

ENBD ATM ProjectThe main purpose or the project goal was replacing new NCR ATM machines all over the UAE. I have performed following duties during the project:➢ Supported onsite ATM replacement engineers and vendors remotely.➢ Ensure information security compliance in the overall project.➢ Conducted weekly meetings and documented project progress reports.➢.

Doha, Qatar

The company was the largest hospitality firm in Qatar. In brief, I have to serve in a role of install, configure, maintain and support computer hardware, operating systems and applications. Diagnose & troubleshoot technical issues. Apart from these following duties also can be listed;➢ Troubleshooting and solving hardware/software faults.➢ Resolving.

Newcastle Upon Tyne, England, United Kingdom

The main role of this job was monitoring IT operations and troubleshooting IT systems related issues. Specifically, HP was providing IT infrastructure services for UK government accounts. I had to monitor these systems and report any issues for application teams. I was performing following major duties;➢ Monitor all applications, network, and provide.

Master'S Degree, Computer Science, Msc

Bachelor Of Science (Bsc) (Hons) Applied Computing, Information Technology, Bsc(Hons)

Activities and Societies: Travelling to cities, Student union welfare committee, Member of the islam students committee.