Mohamed Aslan Email and Phone Number

Project : Zurich Insurance - DubaiManaging Microsoft Azure Cloud, Hyperconverged Infrastructure (VxRail & VMware vSphere ESXi 7.x), Recoverpoint 5.X, Citrix 7.15 Environment, Netscaler , System Center suite Current branch, Vulnerability management, Infrastructure management & Project Implementer.

Project : Zurich Insurance DubaiCurrently handling Infrastructure Support, HCI Storage Infrastructure, Citrix 7.15 Environment, SCCM and Microsoft Patch Vulnerability fixing on Servers and Workstations.

Project: Zurich Insurance – DubaiDuties & Responsibilities:• Working knowledge and hands on experience with SCCM Current Branch, 2012 R2 / SCCM 2008• Working with WSUS to deliver Microsoft Patching across the desktop estate.• Provide mentoring and coaching to team members • Responsible for writing and maintaining procedural and design documentation • Analyze, optimize, and integrate applications and services • Tier III support with in-depth knowledge of desktop/application troubleshooting • Leads research and develop new technology, tools and scripts to support desktop Computing and the end user desktop experience.• Extensive hands-on experience automating processes through scripting using VBScript and or PowerShell• Experience as a Desktop Management Engineer, providing Windows Desktop application deployment solution and support in a large environment using SCCM. • Thorough understanding of Active Directory; including replication, GPO and DNS.• Expert knowledge of Microsoft SCCM.• Extensive knowledge of Windows operating system patching, enterprise class desktop hardware and software such as Windows 10, 7, Mobile Device OS and antivirus. Remote management and troubleshooting, Asset management and inventory. • Strong understanding of TCP/IP networking for LAN and WAN. • Strong understanding of enterprise anti-virus solutions, endpoint data protection, and encryption. • Advanced knowledge of registry, permissions, and drivers and software required.

Five year experience in Level 2 Desktop Support Engineer.  Working in Wipro InfoTech, Dubai as Level2 Desktop support Engineer from July 2013 to Till Date.Project: Mashreq Bank (Head Office) – Dubai.Duties & Responsibilities:• Managing desktops and laptops in all branches of Mashreq bank including overseas.• Configuring and troubleshooting bank related application.• Experience in Remedy Force, HP Service Manager, Microsoft Service Manager and Maintaining the IMS ticketing system.• Supporting as Level 1 Network and Server Support Engineer.• Maintaining DHCP Scope and experience in IP reservation and MAC binding.• Knowledge and Experience in handling Check point end point security, version - R72 and R73.• Knowledge and Experience in CISCO Access Agent (IP renewal application and security checking application).• Monitoring and updating Antivirus (McAfee 8.8), solving and investigating problems related to virus threats.• Preparing daily McAfee updated desktops details and identifying non-updated system.• Coordinating with server and network team for level 2 supporting.• Knowledge and experience in Video Conference Device – TANBERG (CISCO System).• Knowledge and experience in Optiq token Machine.• Configuring and troubleshooting outlook 2007, 2010 and 2013.• Preparing daily and weekly reports for the service incident calls.• Installing and troubleshooting all kinds of desktop hardware’s and Operating System• Configuring and troubleshooting Printers and scanners.• Providing IT Support to Chairman, CEO and other LF Members in Mashreq Bank. • Experience in Microsoft patches pushing in the machines through SCCM console.• Knowledge in Citrix configuration in IPAD and desktops.• Hands on experience in Network port activation and identifying the root cause of network pro