 Operation Manager for Ooredoo Revenue Assurance and Fraud Management Systems. Operation and Support Lead for Djezzy Witrack Web and Mobile Application. Operation and Support Lead for Netfer SMS Gateway used by partners. Provided technical support for the IT Web and Mobile applications developed by Netfer Smart Solutions system, including resolving user inquiries and troubleshooting technical issues Conducted regular system maintenance and updates to ensure optimal performance and security Generated reports and analyzed data to identify trends and areas for improvement in system usage and performance Collaborated with IT and software development teams to implement enhancements and updates to the Web and Mobile applications Analysis of E2E reconciliation from Source, though to wholesale and retail billing and ensuring that all events are received and processed in a timely, complete and accurate manner Manage to develop, improve and support automation and efficiency of all required business process and Revenue Assurance models for all products and services related to all revenue stream.

 BSS requirements gathering and analysis Offers management: products and offers implementation tracking NgBSS modules implementation and Support (CRM, Order Management, Online charging, Billing, Mediation, Debt Collection, Reporting) Integration between BSS modules and Network Elements Control documentation quality Report activities and results including project progress to the management Ensured SLA respect Billing data problems solving Coaching and training the team.

 Project manager for Revenue assurance system (CONNECTIVA AFFIRM version 5.0.3.4) Project manager for Fraud management system (SUBEX NIKIRA version 7.0) Managing the interconnect billing and the routing optimization systems Managing the teams responsible on operations for BSS IT platforms, the main mission was to achieve business objectives and customer satisfaction by ensuring high availability of critical systems, applications and platforms. Managing the ERSP HRMS and Supply chain systems.

 Project manager from ZAIN side for the Implementation from the green field till after launch of: TABS Mediation 6.11 all the platforms TABS Rating 6.11 of all the CDR types (Voice, SMS, GPRS, video, WAP, MMS, contents, Firsthop, and RBT) TABS Billing 6.10 (implementation and disaster recovery) All ZAIN postpaid marketing products All ITS2 products (CUG, Hybrid, Multi Line/ Multi SIM products) Working in several other modules (provisioning, TABS front end screens, roaming and inventory).

 Working as support on TABS (Telecommunication Administration and Billing System) for OTA (Orascom Telecom Algérie), responsible of the modules: Mediation, Roaming, Inventory module, TABS Administration Module, Contact Center module, Billing module. Application support engineer on TABS application for Canar (Wireless and landline operator –Sudan-), working on the modules: Inventory, Orders module and CRM module (Implementation and training). Implementation of the new mediation system for OTA. Implementation of the Call Center modules for OTA, working on the modules (Contact Center and Evaluation modules). Implementation of TABS 6.5 for OTA; working on the modules (TABS administration, Mediation, Roaming Billing and Inventory). Specialized in the development of software solutions; ERP and the installation of computer networks: development of a commercial management application for many companies in Algeria.