 Manage all workshop activity starting from budgeting, composing workshop organization chart, utilize company policy and standards, follow up repair process , parts request and submit technical support Supervision field service operation Control free zone operation ( new units in & out, PDI, load test and start-up ) Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Responses to service requests 24/7. To be available to work on an on-call basis. Analyzes and resolves work problems or assist my team in solving work problems. Initiates or suggests plans to motivate my team to achieve work goals. communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.  Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.  Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Caterpillar sole dealer in KSA); Controls Field Service & repair operations at work shop on all equipment, including work scheduling, Parts ordering, jobs in progress and job closures. Control quantitative aspects (man-hours & cost) & ensure quality performance of work. Supervises and manage daily Servicing and repair of all equipments in the Field and work shop, with the objective of maintaining a minimum downtime with a maximum operating performance. Periodically assessed & identify performance of the Service staff's weaknesses & inabilities. Recommend & arrange proper training and development to improve job performance and product knowledge. Ensure the work assigns to Service staff is in accordance of the Manufacturer's service and operating recommendations. Ensure good customer relations and an open line of communications between Service staff and customers' Operators and personnel on the site. Ensure Parts & supplies ordering are accurate and accounted for, to meet every specific job order.

Working with hand tools or special tools for different applications Know about re _usability and rebuilt for engine, hydraulic and power train parts and components.Making top end and complete overhaul for different types of cat engines Making complete overhaul for some types of transmissions and Hydraulic pumps Making troubleshooting and find the shortage way to solve the problems Making quotations and specify all parts I need to fix the problem or to do complete overhaul for any application.