Customer service for a newly launched ICO SaTT Token Cryptocurrency and Iframe Suite of Apps for Facebook and one CRM platform, Tasks: Increase NPS year on year. Increase promotors and decrease detractors .Champion the customer service department. Assessing and managing the customer service team to continually improve processes and outcomes.Agree priorities and standards and then manage the CS team to deliver them.Troubleshooting. Manage budget effectively and promote requirements for additional funding where they can increase the customer recommendation ratings and increase overall business performance. Planning. Work with the Group, drive continual improvement in people, technology, processes, service and product design and build. Establish and test new strategies to improve the customer service experience. Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance to meet the company’s needs. Ensure that poor performance is not tolerated and is remedied via support, training or disciplinary action as appropriate. Liaise with Human Resources on all employment issues. Training. Ensure continual upskilling in customer services through evaluation, development and training of staff.Day to day management. Manage your customer services team to deliver what customers need and to continually improve your customer service team’s efficiency and effectiveness. Ensure the department operates in accordance with Company policies and procedures. Comply with responsibilities as laid down in the Group’s Health & Safety Policy in order to ensure a safe environment within the department.