*Creating & establishing start-up fulfillment centers for Floward operations in local markets and develop operational systems to cover: Product handling and storage requirements, floral arrangements and product mix, logistics handling and last-mile delivery, CRM full services ranging from call center set up, ticketing system and customer satisfaction.*Over-seeing the functions of business units from warehouse/inventory management, product mix arrangements, logistics, customer care and making sure all the respective teams handling these functions are in complete harmony with each other.*Setting clear objectives & plans for operations, logistics, marketing, product mix, customer service & sales.*Maintaining a safe and healthy work environment by making sure that company standards and procedures are followed, and that country branch complies with local legal regulations.*Building the company’s brand and making sure Floward is a power-house in the local country and formulating the strategy to do so.*Responsible of recruiting, selecting, training, assigning, scheduling, coaching, counseling, mentoring and managing employees.*Preparing & monitoring various progress reports such as revenue target achieved, total orders made, marketing budget expenses, ROI reports, late orders %, gross margins and any other report to have visibility on KPIs.*Preparing & managing the annual budget, scheduling expenditures, analyzing variances and initiating corrective measures/actions.*Ensure proper resourcing and financial security of all departments to meet immediate activities and planned strategic direction.* Working on designing a blueprint that delivers an exceptional customer experience on all customer touch points to make sure the best service in the market is being presented

• Create sales protocols and procedures designed to increase conversion rates and improve incoming sales interactions• Create positive and lasting relationships with vendors, suppliers and clients• Increase product knowledge among sales associates and involve senior management in product knowledge initiatives• Organize an outside sales program• Help improve brand awareness and social media presence in cooperation with the marketing department• Process customer orders in a timely manner, ensuring the clients approval and satisfaction• Finds new target markets and penetrates them to drive sales• Understand how to make products appeal to consumers based on the environment and current tends

Establishes productive, professional relationships with key personnel in assigned partner accounts.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations. • Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
• Proactively leads a joint partner and customer planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship. • Proactively assesses, clarifies, and validates partner and customer needs on an ongoing basis.
• Sells through partner organizations to end users in coordination with partner sales resources. • Manages potential channel conflict with other firm sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.
• Leads solution development efforts that best address end- user needs, while coordinating the involvement of all necessary company and partner personnel. • Ensures partner compliance with partner agreements. • Drives adoption of company programs among assigned partners • Proactively recruits new qualifying partners.

• Managing a portfolio of accounts• Dealing with all aspects of a campaign• Using an existing network of industry contacts to generate new business• Leading and training other members of the account team• Managing the work of account executives• Leading project management activity• Ensuring necessary actions are undertaken by the account team• Building a 'territory'• Achieving sales targets• Delivering sales presentations to high-level executives• Attending client meetings• Maintaining and expanding relationships with existing clients• Completing administrative work as required

• Research environmental conditions and clients' skill and ability levels in order to plan expeditions, instruction, and commentary that are appropriate. • Select travel routes and sites to be visited based on knowledge of specific areas • Provides assistance, information and cultural, historical and contemporary heritage interpretation to people on organized tours and individual clients at educational establishments, religious and historical sites, museums, and at venues of other significant interest • Ensuring the program is carried out as described in the tour operator's literature and sold to the traveler/consumer and give local practical information. • Describe tour points of interest to group members, and respond to questions. • Greet and register visitors, and issue any required identification badges and/or safety devices. • Provide for physical safety of groups, performing such activities as providing first aid and directing emergency evacuations • Teach skills, such as proper climbing methods, and demonstrate and advise on the use of equipment

• Deciding how many holidays to sell each season and the resorts/countries to use • Visiting resorts to ascertain accommodation quality and suitability. • Coordination with operators, airlines, hoteliers and resort reps. • Agreeing service levels, contracts and costs. • Confirming customer names with airlines/hotels. • Collecting, evaluating and responding (as appropriate) to customer feedback • Producing brochures and Internet-based information. • Providing pricing information. • Providing general and specific advice about different travel destinations. • Marketing holidays to clients via travel agents, websites, brochures and television advertising. • Handling bookings, invoicing and handling of tickets. • Advising and Accompanying VIP clients, decision makers at foreign agencies throughout the country’s destinations. • Leading groups to Cyprus, Greece and Lebanon. • Predicting profits or number of bookings