Mohamed Eeman Email & Phone Number

Maldives

Maldives

Malé, Maldives

• Virtualized physical servers to improve resource utilization, enhancing system performance and efficiency• Configured and migrated a new file server using OneFS, expanding storage capacity and improving data management• Planned a data protection and disaster recovery solution, ensuring business continuity and minimizing downtime• Supervised daily system health checks, leading to faster support ticket resolution times and improved system reliability• Oversaw IT projects, supervised teams, and delivered projects on schedule, ensuring timely completion and team efficiency• Collaborated with stakeholders to prepare the IT budget and procure/renew system support subscriptions, optimizing vendor contracts and achieving cost savings• Sourced and maintained critical IT spare parts, minimizing downtime due to hardware failures and ensuring continuous system operation

Malé, Maldives

• Managed critical IT tasks and systems to provide a competitive advantage for the company• Enabled processes and implemented analytics to gain valuable business insights• Worked closely with stakeholders to communicate project status, activities, and achievements efficiently• Performed comprehensive server administration including user/group administration, security permissions, group policy management, print service management, event log analysis, and troubleshooting• Upgraded, managed, and maintained System Center Configuration Manager to streamline system operations• Migrated and managed Microsoft Exchange environments (2010 to 2016); Monitored server health, addressed hardware issues, and assisted with new server deployment• Maintained and configured server infrastructure for reliable client-server application operation; performed installation and upgrades of server components, software, and virtual servers• Troubleshooted hardware and software errors, documented problems and resolutions, prioritized issues, and ensured minimal system impact• Provided documentation and technical specifications for IT infrastructure planning and upgrades• Implemented data protection, disaster recovery, and fail-over procedures to safeguard business data• Delivered Level-3 and Level-4 help desk support, resolving desktop application, workstation, and equipment issues to ensure minimal operational disruptions• Planned capacity and storage, optimizing server performance and ensuring efficient system operations

Malé, Maldives

• Installed, configured, and tested hardware and software on new and existing devices, ensuring smooth operation and adherence to standard procedures• Set up new equipment and devices; configured and maintained servers; provided secure access to applications, systems, and data, resulting in improved system reliability and security• Resolved technical issues related to network interruptions, minimizing downtime; attended client meetings to gather system requirements for new systems and product development, ensuring client satisfaction• Followed system development lifecycle with vendors to launch and implement business-required workflows and applications, leading to successful project completions• Maintained a working log detailing system updates and completion dates; prepared performance reports, system status messages, and documented performance exceptions, ensuring accurate and up-to-date records• Server Infrastructure: Proactively maintained and developed server infrastructure technology to support 24/7 uptime; implemented methods to enhance the environment's stability, security, efficiency, and scalability.• User Support: Provided Level-2 and Level-3 support to the IT Helpdesk, ensuring timely resolution of end-user tickets.• Additional Skills: Managed and deployed Microsoft SharePoint 2013. Administered door-lock systems and attendance reader devices. Decommissioned out-of-service IT peripherals. Installed network cables for server connectivity in the data center. Administered Exchange User/Mailbox accounts. Managed Net backups, scheduled backups, and restoration.

Malé, Maldives

• Train civil servants and council members, on using E-Government Web Applications Quickly and effectively solve customer challenges Monitored IT points across the country via Icinga Maintain quality control/satisfaction records

Malé, Maldives

• Onsite support services for various companies Computer Troubleshooting Diagnose and repair faulty computer systems Customer and Sales Support at showroom

Diploma In Information Technology, Information Technology, Information Technology

Bachelor'S Degree With Honors, Information Technology, Information Technology