Mohamed Eissa Email & Phone Number

* currently handling the strategic and mega accounts in Aramex in the E-comm, banking field & VIP embassies, such as VFS , USA embassy, Azadea, Al shayea, Shalhoub, Amazon, HSBC, NBE, credit agricole , MetLife , AXA & others.* also I'm the legal representative of Aramex & AMC at the consumer protection authority.My fields of expertise : o Adhere to Customer Service team members and working on their potentials.o Handling all retail shipments, complaints and requests among all the governorates of Egypt.o Highlighting Retail’s failures and finding creative solutions to let the work flow go smoothly.o Handling all cash shipments, complaints and requests among all the governorates of Egypt.o Handling all clearance complaints and the complications of the customers receiving issues. o Plan and execute regular maintenance and business development visits to customerso Leading more than one team, almost five teams handling customers from different grounds.o Working on developing members and creating second, third lines in each team.o Cascading the team image and challenges to the management, being the connective channel between the customer and the management as well.o Participate in the implementation of process improvement initiatives at the station, to leverage the station quality of service level o Monitor the Key performance indicators for the operations and support functions, including analyzing, setting corrective actions and following up, to ensure the station achieves the set targets for the Key performance indicators. o Handle complaints analytical through root case analysis, corrective action and final closure to prevent the reoccurrence of the problem o participate in the implementation of ISO 9001:2008 requirements at the station to maintain the certification o Report to direct manager on potential areas for quality improvement and propose action plan to improve the quality level at the station o Perform data analysis and observations that aim to reveal the root cause of nonconformities and service Failure

Listed skills include Data Analysis, Pro Active Leader, Team Leadership, Self Esteem, and 1 others.