Mohamed Elruby Email & Phone Number

Dubai, Dubai, United Arab Emirates

• Motivated team members to exceed established sales targets, creating incentives to increase morale. • Coordinated team-building activities to establish team morale and drive attainment. • Recognized and rewarded high performance within team, boosting sales. • Maximized brand visibility and awareness by implementing store merchandising initiatives and maintaining optimal stock levels. • Optimized Salesforce database to maintain well-organized data and improve team efficiency. • Owned end-to-end complaint handling and resolution in line with established procedures. • Built and managed a successful sales team. • Created and managed a team of regional business directors that achieved all sales targets.

Dubai, United Arab Emirates

Implemented market strategies and set product pricing to balance company goals and customer needs. • Ensure an extraordinary customer experience by providing efficient, courteous customer service and assisting in all aspects of product offerings and services. • Handle all administrative aspects of the sale including completing customer contracts and warranties, pulling products from inventory, accepting customer payments, and filing the completed orders. • Developed and maintained relationships with key accounts, to increase in revenue year-over-year. • Analyzed customer data and developed insights that informed product development and sales strategies

Dubai, United Arab Emirates

Drove operational improvements which resulted in savings and improved profit margins. • Double-checked the accuracy of hard copy paperwork and rectified any issues. • Managed large data projects, including workflow scheduling, data entry, and accuracy verification. • Tracked and maintained records for the operation department. • Manage Huge Data on CBCM, BCRM, and M3amalaty

Designed and implemented office policies by establishing standards and procedures. • Analyzed research on trends in the marketplace and reported to management on areas of improvement or change. • Performed administrative functions including database management, finances, special projects, and analysis of business functions and processes.

Cairo, Egypt

• Consulted with outside parties to resolve discrepancies and create effective solutions. • Regularly exceeded daily sales and product add-on quotas. • Evaluated account and service histories to identify trends, using data to mitigate future issues. • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.