Mohamed Elsayed Email & Phone Number

Milan Area, Italy

- Update and maintain guest profiles- Manage walk-in traffic. Sign in guests as needed. Smile and greet customers in a welcoming manner.- Provide quotes for room rates and up-sell the guest when possible.- Register and assign rooms to guests.- Assist in coordinating the Front Desk and the Housekeeping Department.- Responds to guest inquiries.- Resolve guest complaints- Manage phone activity including providing general knowledge to callers.- Verify that the… Show more - Update and maintain guest profiles- Manage walk-in traffic. Sign in guests as needed. Smile and greet customers in a welcoming manner.- Provide quotes for room rates and up-sell the guest when possible.- Register and assign rooms to guests.- Assist in coordinating the Front Desk and the Housekeeping Department.- Responds to guest inquiries.- Resolve guest complaints- Manage phone activity including providing general knowledge to callers.- Verify that the correct charges and credits are posted to the corresponding guest folio.- Check-out, Collect payment for charges on the guest folio.- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Show less

Milan Area, Italy

• Reception operations including check in/out procedures• Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments• Ensure a consistent, high level of customer service• Brief your team on any events or VIP guests in the hotel that day• Drive sales revenues and promote hotel services and facilities for up-selling opportunities• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit… Show more • Reception operations including check in/out procedures• Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments• Ensure a consistent, high level of customer service• Brief your team on any events or VIP guests in the hotel that day• Drive sales revenues and promote hotel services and facilities for up-selling opportunities• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy• Act in accordance with the front of house equipment and the property management systems• Conduct training programs on an ongoing basis• Follow company brand standards• Assist other departments, as necessary, and maintain good working relationships with hotel Team Members Show less