Mohamed Elsayed Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

My goal is to offer 100% customer satisfaction through regular maintenance, on demand service calls, methods development and sharing knowledge regarding new science notes and applications would make the biomedical equipment/ general lab equipments more efficient and user friendly.Inspecting and testing operation of biomedical and lab equipment and systems to diagnose faults using electronic testing devices and precision measuring instruments. Repairing and adjusting instrument… Show more My goal is to offer 100% customer satisfaction through regular maintenance, on demand service calls, methods development and sharing knowledge regarding new science notes and applications would make the biomedical equipment/ general lab equipments more efficient and user friendly.Inspecting and testing operation of biomedical and lab equipment and systems to diagnose faults using electronic testing devices and precision measuring instruments. Repairing and adjusting instrument components, such as sensors, transmitters and controllers. Troubleshoot, remove and replace defective parts and run tests to ensure the systems are working properly. Providing technical support and solutions for our customers. Providing service, test and calibration reports to our customers and maintain accurate records in our online system. Show less

Calgary, Canada Area

*Field and customer services-Perform customer service typical activities, so as to continually maintain the perfect operations of GASI installed base of instruments and systems, in alignment with our customers’ expectations.-Continuously improve the uptime and operational availability of our installed base of systems, in alignment with our customers’ expectations.-Develop and implement training programs that allow our customers to take care of the first line of maintenance… Show more *Field and customer services-Perform customer service typical activities, so as to continually maintain the perfect operations of GASI installed base of instruments and systems, in alignment with our customers’ expectations.-Continuously improve the uptime and operational availability of our installed base of systems, in alignment with our customers’ expectations.-Develop and implement training programs that allow our customers to take care of the first line of maintenance responsibility on our systems, in order to maximize uptime.-Provide technical support to our Customers as required.-Maintain feedback information for all field problems and activities, in the GASI CRM system customer. support module, allowing monitoring and tracking of all activities, as per management requirements and in line with customers’ expectations and with our commitments-Works with the organization’s other branch offices to resolve problems, facilitate solutions and enhance customer service offerings-Provides 24/7 phone and email support during assigned schedule*Team Support & Development-Ensure that the reaction times to respond to customers’ requests remain constantly in alignment with or above their expectations.-Communicate with other service engineers/technicians about training and certification programs requirements in order to minimize time to repair and maximize systems uptime and corresponding customers’ satisfaction.-After-Sales Business Development.-Market all aspects of the After-Sales business such as service “time-&-materials” activities, spare parts sales, maintenance & support contracts and customers and distributors training. Show less

Calgary, Canada Area

• Responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.• hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.•… Show more • Responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.• hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.• Solves a broad range of hardware and/ or software problems of varying scope and complexity.• Perform validation services on instruments found in regulated laboratory, as well as perform the preventive maintenance.• environments ensuring records are maintained, documentation completed and filed.• Provide phone and email support to customers regarding their laboratory equipment.• Perform all the required repair and services on Dako Cancer diagnostic machines, install, repair, maintain and troubleshoot Hospital Pathology equipment (Immunohistochemistry (IHC), Hematoxylin and Eosin (H&E) and Special stains instruments). Show less

Calgary, Canada Area

* Review all incoming samples from AGAT branch labs.* Labeling and organizing of samples for testing.* Extraction of SAGD emulsion from piston cylinders for water cut testing.* Processing if Impinger samples for H2S in steam testing.* Submit samples to labs for appropriate testing.* Gather and compile data during tests and perform calculations.* Generate final reports* Prepare reusable containers (pistons/impingers) for shipment to AGAT branch labs.* Bitumen De… Show more * Review all incoming samples from AGAT branch labs.* Labeling and organizing of samples for testing.* Extraction of SAGD emulsion from piston cylinders for water cut testing.* Processing if Impinger samples for H2S in steam testing.* Submit samples to labs for appropriate testing.* Gather and compile data during tests and perform calculations.* Generate final reports* Prepare reusable containers (pistons/impingers) for shipment to AGAT branch labs.* Bitumen De watering project – trials and development.* Assist with the planning and set up of new projects as they arise.* Work closely with manager for project updates & developments.* Order supplies related to equipment, operating supplies, Show less

Calgary, Canada Area

*Extended Analysis of Hydrocarbons and Inert Gases in Gas Phase Mixtures by GC/TCD/FID to C14+ . * Determination of Hydrogen Sulfide “ H2S” by using gas tec and lead acetate . * Sample's cylinders processing and preparation for examine by gas chromatography. * Gas chromatography calibration * processing of chromatograms and result reports. * Trace sulfer analysis . *… Show more *Extended Analysis of Hydrocarbons and Inert Gases in Gas Phase Mixtures by GC/TCD/FID to C14+ . * Determination of Hydrogen Sulfide “ H2S” by using gas tec and lead acetate . * Sample's cylinders processing and preparation for examine by gas chromatography. * Gas chromatography calibration * processing of chromatograms and result reports. * Trace sulfer analysis . * Flashing and check the condensate samples . * Equipments used : Agilent Gas Chromatography with injector for packed column /TCD and capillary column /FID “PC Controlled” , Auto-sampler , Thermal Oven and pressure gauges. Show less

Saudi Arabia

Appointed in this company that specialized in pharmaceutical Industries as a QUALITY ASSURANCE OFFICER in FDA and general formulation for 6 months, then appointed as a RAW MATERIAL ANALYST that makes all physical and chemical tests for all raw and packaging materials. Also worked as a QUALITY CONTROL SAMPLER that makes sampling for the raw and packaging materials and responsible for calibration most of the instruments in the laboratory (PH , Karl Fischer, all Balances , IR , Moisture Balances… Show more Appointed in this company that specialized in pharmaceutical Industries as a QUALITY ASSURANCE OFFICER in FDA and general formulation for 6 months, then appointed as a RAW MATERIAL ANALYST that makes all physical and chemical tests for all raw and packaging materials. Also worked as a QUALITY CONTROL SAMPLER that makes sampling for the raw and packaging materials and responsible for calibration most of the instruments in the laboratory (PH , Karl Fischer, all Balances , IR , Moisture Balances , Ovens and Furnas ) ,also was responsible for the creation and updating of certificates of analysis for all packaging, containers and closers. Show less