Mohamed Eter Email & Phone Number

Grasmere, Nsw, Au

Tripoli, Lebanon

The Leaders Teaching Centre is an education centre that delivers quality training in Tripoli, Lebanon.Responsibilities:• Reporting directly to the Board of Directors, oversaw 12 direct reports and ensure efficient planning inventory management and foster effective communication among staff and parents of current and potential students ensuring client needs are met.• Implement diverse marketing strategies such as print advertising and online marketing.• Plan, prepare and deliver engaging lessons, encouraging student participation in both lessons and school-related activities ensuring teaching is based on national curriculum guidelines.• Manage cashflow, record all costs and expenses to calculate profit and loss periodically.

Tripoli District, Lebanon

Auto Team Care is a panel beating and spray-painting workshop based in Tripoli, Lebanon. Responsibilities:• Reported to the Managing Director, oversaw 5 direct reports and responsible for efficiently planning and scheduling of projects to ensure vehicles were completed within designated SLAs with insurance companies, as well as managing the workflow of workshop projects to high standards.• Facilitated effective communication with different insurance companies and strengthened customer relationships to meet their expectations.• Oversight of inventory management for incoming and outgoing workshop projects.• Developed and executed marketing strategies including print advertising, online campaigns, and networking initiatives.• Managed workshop cash flow recorded costs / expenses to facilitate periodic Profit & Loss calculations.

Auburn, New South Wales, Australia

Sarina Russo Job Access is Australia’s largest privately owned Education, Training and Employment providers with sites across Queensland, Victoria, and New South Wales in Australia.Responsibilities:• Reported to the Team Leader and Branch Manager and responsible to personalize support to job seekers from assessment through employment, conducting detailed capability assessments aligned with local labour market opportunities. Caseload was typically 300-700 job seekers.• Negotiated and reviewed Job Plans, placed candidates into suitable employment and work experience roles, job referrals and monitoring and optimized part-time placements for potential conversion to full-time positions to 5-star government rating standards.• Provided post-placement support to employed job seekers, including organizing and conducting information and job search sessions.• Cultivated relationships with stakeholders including Centrelink, training providers and recruitment firms whilst working towards performance targets and Department of Employment KPIs. • Ensured compliance with Department of Employment contracts, internal quality procedures, and relevant legislation including training of new staff members.• Participated in annual performance reviews and implemented company Quality Assurance, Equal Employment Opportunity, and Occupational Health and Safety practices.

Liverpool, New South Wales, Australia

AMES Australia is a prominent provider of specialized employment and training services operating in Sydney and Melbourne. Annually, AMES Australia serves over 40,000 individuals through adult education, training, and employment initiatives.Responsibilities:• Reported to the Team Leader and provided personalized, goal-oriented customer service to job seekers from assessment to employment and conducted detailed capability assessments aligned with local job opportunities ensuring achievement of KPIs.• Negotiated and reviewed Job Plans and placed clients into employment and work experience roles. • Referred job seekers to relevant work experience programs and maximized part-time employment and education placements for potential full-time outcomes.• Provided post-placement support to employed job seekers, organized, and conducted informative job search sessions and offered mentoring to administrative team members.• Fostered relationships with stakeholders such as Centrelink, training, and recruitment providers.• Engaged in annual performance reviews and implemented company quality assurance, equal employment opportunity, staff training, and occupational health and safety practices.

Sydney, New South Wales, Australia

Leading Edge Telecoms is a technology service provider that offers innovative, fully integrated communication solutions to a variety of corporate clients.Responsibilities:• Reported to the Director and Sales Manager and accountable for driving business development, ensuring customer satisfaction, and conducting sales negotiations for Telstra telephone systems and various telecommunications business products.• Managed client relationships and communication including analysis of business requirements, crafting business development pitches, and overseeing Service Level Agreement administration.

Sydney Area, Australia

Iridium Capital is a one-stop financial services company that manages client’s finances.Responsibilities:• Reported to the National In-Home Manager and Regional Business Development Manager and responsible to lead business development activities with new and existing customers, build customer rapport and managed in line with company’s policies and procedures.• Conducted financial assessments to interpret client financial positions, provided insights on financial structures, and scheduled prospect meetings with the in-office specialist team.

Sydney, New South Wales, Australia

• Reported to the Team Leader and Dealership Manager and responsible to maintain motor vehicle presentation and standards, built strong customer rapport, monitored changing customer needs and competitor activity, and adhered to company policies and procedures.• Guided vehicle selection, and managed vehicle collection and delivery logistics.

Sydney, Australia

RaMo is a fashion forward blank apparel supplier that delivers value for money garments including tees, fleeces, polos, jackets, workwear, and organic babies’ wear that operate 4 stall sites in Sydney Malls.Responsibilities:• As a Member of the Board, managed 20 direct reports and managed efficient planning and scheduling to avoid conflicting bookings, strengthened customer relations to meet client needs, supervised stock, expenses, and profits.• Ensured effective communication between centre and leasing managers at shopping malls. • Reviewed and signed legal contracts to comply with licensing laws, and executed diverse marketing strategies including print, online, networking, and cold calling.

Sydney, New South Wales, Australia

Telstra is an Australian telecommunications company that builds and operates telecommunications networks and markets related products and services. Telstra is a member of the S&P/ASX 20 and Australia's largest telecommunications company by market share.Technical Expertise:• Microsoft Suite and Windows | BB Devices | CISCO PhonesResponsibilities:• Reported to the Team Leader and Service Desk Manager and managed the Commonwealth Bank Account ensuring effective troubleshooting and client satisfaction.• Coordinated and communicated resolutions to technical problems, supported BB device solutions and managed CISCO phone issues.• Ensured job fulfillment within SLA guidelines while providing accurate overnight technical support.

Sydney, New South Wales, Australia

Technical Expertise:• Microsoft Software Applications | Lotus Notes (v5 and v7) and Networking Principles: Ports, Protocols and DNSResponsibilities:• Reported to the Team Leader and Service Desk Manager and oversaw resolution management, follow-ups, and escalated problem resolution. • Provided client-focused technical support, identified root causes, and delivered solutions to hardware/software issues independently during overnight and weekend shifts. • Supported Qantas employees with hardware malfunctions, coordinated incidents with field technicians and third-party vendors to maintain workflow efficiency. • Managed deployment and installation of Qantas applications, prioritizing system implementation within SLA guidelines. • Diagnosed technical issues across Microsoft software applications, Lotus Notes (v5 and v7), and other critical programs, contributing to trend analysis for operational efficiency improvements. • Promptly escalated issues to third level and network support technicians, supporting investigations and adhering to industry best practices for documentation and incident handling.

Diploma, Community Services

Diploma In Systems Administration, Information Technology

Certificate Iii, Customer Contact

Certificate Iv Help Desk, Information Technology

Certificate Ii, Information Technology