Mohamed Ezz Eldin Abdelshafi Email & Phone Number

Cairo, Cairo Governorate, EG

Cairo, Egypt

• Support in execution of in-house campaigns.
• Coordinate with the execution of online campaigns with partners.
• Establish campaign integration on online platforms with payment gateway.
• Manage the collection and appropriate sorting of visuals and brand assets.
• Work with in-house graphic designers to develop visuals and artwork as needed.
• Develop content for email marketing campaigns based on promotional calendar.

Cairo, Egypt

Cairo

• Managing and directing the daily activities of call center agents,Customer Service agents and Supervisors.
• Supervising, planning, and managing functions concerned to Call Center and Customer Service environment.
• Acting as an information source and answering supervisor’s and agent’s questions, assigning tasks, following up and giving instructions as needed.
• Attending, following up and resolving customer complaints and questions.
• Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
• Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency.

Giza

• Elaboration and implementation of strategies for the development of the Service Center.
• Ensuring efficient and effective human resources services.
• Supervises and assigns the work of “Maintenance – Customer Care – Warehouse & Quality Control” employees.
• Determines material, equipment, and supplies to be used.
• Manage all teams at the branch.
• Make plans to all departments to improve those performance.

Giza

• Handling customer any time.
• Solve any problem for customer.
• Delivery and receipt of mobile phone customers.
• Provide customers with product and service information.
• Complete call logs - Complete call reports.
• Respond to customer inquiries.

Cairo

• Making Schedule for 55 agents all Weeks.
• Managing Agent’s Makro Egypt Outbound Project to Achieve Target.
• Making Reports for Clients (inbound – Outbound) every days and every weeks.
• Making Payroll Sheets Every Month.
• Training New Comers for my Projects.
• Making the Adherence Sheets.

Bachelor’S Degree, Faculty Of Arts - Mass Communication Department, Good

High School, Very Good