Mohamed Farhad Email and Phone Number

Overseeing a sizeable workforce spanning two departments (Courier Safety and Courier Document Compliance).Managed all operation issues, malfunctions and faults, using excellent problem-solving abilities to resolve matters promptly.Generated weekly reports to communicate targets and ensure activities were on track to meeting goals and KPIs.Held weekly meetings to communicate tasks, delicate priorities to team and agree on goals.Prepared dashboards detailing operational detail and KPIs for Senior Management.Managed large projects from start to completion.Closely monitored and supervised operations team, ensuring operational excellence and outstanding customer service.Ensured employees continued to work smoothly, efficiently and effectively by closely regulating operations, making changes where necessary.Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.Proactively assisted operations manager with all tasks as needed efficiently and to high-quality standards.Delivered consistency to overall operations of separate departments by implementing company-wide processes and procedures.Revamped department processes and developed workflow improvements.Closely oversaw operations, ensuring all employees followed correct guidelines, policies and processes.Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.Modelled business processes to identify strengths, weaknesses and opportunities for improvement

Development, maintenance and revision of Getir’s internal procedures, to prevent illegal, improper and unethical conduct within the organisation. Problem-solving and solution-finding of complex compliance issues for other teams and managers through clear and concise communication.Determined appropriate channels for investigation and resolution of compliance issues, for a mixture of departments within Getir. Training, tracking and auditing of teams, both home and abroad, reporting the effectiveness of compliance controls.Development and creation of resources to enable legal compliances were met throughout the City of London and across the United Kingdom.Developed a comprehensive policy and streamlined process for courier document compliance, ensuring adherence to Home Office regulations and standards.

Sourcing, negotiating, signing and maintaining partnerships.Collaborated with both internal and external stakeholders and took prompt action to resolve any critical or escalated issues that arose. Worked closely with the account managers and operations team to ensure KPIs were achieved resulting in market growth.Project coordinator for Uber Pro, a loyalty programme where drivers had access to price reduction on fuel and breakdown along with FREE sick and injury pay and access to FREE higher education.Conducted business development meetings with current and potential Partners to negotiate pricing, contracts, and scaling opportunities.Monthly updates on the performance of the Partnerships to management and 3rd parties.Mediator between 3rd parties and Uber, coordinating app integration between Uber and Partnerships via the engineering teams.Managing small and large events with a team to promote partnerships and provide updates on the future of Uber.

Development, maintenance and revision of UBER’s internal procedures, to prevent illegal, improper and unethical conduct within the organisation. Problem-solving and solution-finding of complex compliance issues for other teams and managers through clear and concise communication.Determined appropriate channels for investigation and resolution of compliance issues, for a mixture of departments within UBER. Training, tracking and auditing of teams, both home and abroad, reporting the effectiveness of compliance controls.Development and creation of resources to enable legal compliances were met throughout the City of London and across the United Kingdom. Undertook work on the Uber App which directly contributed to substantial financial savings and almost halved the turnaround time for partners to become active on the Uber network.

Created entire employee onboarding protocols and the training manual for all future employees. Assisted the elderly and less-than-literate to perform all their personal transactions as well as offered impartial advice on meeting specific customer requirements. Redesigned entire invoicing system to create a transparent process that solved previous traceability issues. Spearheaded efforts to introduce both kosher and halal food stocks to directly increase revenue. Suggested and oversaw the inclusion of a Post Office counter within the store, identifying a gap in local service provisions upon which we could easily capitalise.

Cultivated relationships with suppliers in order to obtain superior pricing offers, totalling savings of at least 10% in annual costs.Ensured every customer complaint was handled and resolved to their satisfaction. Undertook First Aid and Fire Marshall training and ensured drills were undertaken regularly. Responsible for supplier invoicing information, ensuring that at no time were there ever inaccuracies in billing or received payments.