As a seasoned HR professional with over seven years of diverse experience across E-commerce, FMCG, and international recruitment industries, I specialize in driving HR operations, recruitment, employee relations, learning and development, and HR analysis. I excel in managing payroll and benefits, developing training programs, and implementing effective employee welfare protocols. My analytical skills enable me to make data-driven recommendations for recruitment, retention, and compliance.Currently, as a Senior People Experience (HR Generalist), I oversee staffing needs, manage HR data, and ensure seamless onboarding and offboarding processes. My background includes roles in learning and development, where I coordinated with leadership to optimize employee performance, and as an Account Advisor, where I contributed to team efficiency and customer satisfaction. Additionally, my experience as a Customer Care Representative and a Freelance Tour Guide has honed my adaptability and communication skills.**Specialties:**- HR Operations- Recruitment and Talent Acquisition- Employee Relations & Talent Management- Learning and Development- Onboarding and Offboarding- Employee Welfare and ComplianceI am passionate about leveraging my HR expertise to foster a positive workplace culture and drive organizational success. Open to new challenges and opportunities, I aim to make a significant impact in a fast-paced environment.Mohamed Hamdy01092428684 | mohamed.hamdy.7355@gmail.com
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Hr Business PartnerKaii Lab -
Senior People ExperienceMaxab Oct 2022 - PresentQesm El Maadi, Cairo, EgyptAs a Senior People Experience (HR Generalist), I am responsible for a range of HR functions to support organizational success:- Payroll and Benefits: Maintain payroll and benefits, reducing financial discrepancies through expert management.- Training and Development: Develop training programs, leadership pipelines, and succession plans.- Employee Welfare: Uphold employee welfare through proper protocols during investigations and disciplinary procedures.- HR Data Management: Manage employee databases and conduct HR analysis.- Reporting: Prepare weekly and monthly reports on hiring plan progress and HR operations.- Staffing and Recruitment: Oversee staffing needs, target and recruit candidates, and manage full-cycle recruiting.- Data-Driven HR: Analyze HR data to make informed recommendations on recruitment, retention, and compliance.- Onboarding and Offboarding: Oversee onboarding and offboarding processes, including exit interviews.- Outsourcing and Budget: Manage outsourcing manpower and invoiced budgets.- Market Surveys: Conduct market surveys to gather data on competitor analysis, salary trends, and customer expectations.- Recruitment Events: Attend job fairs and organize in-house recruitment events.- Personnel Support: Support personnel teams to ensure smooth HR operations.This role leverages my expertise to drive HR initiatives and contribute to organizational growth. -
Training And Development SpecialistCapiter Sep 2021 - Oct 2022Cairo, EgyptAs a Learning and Development Trainer, I focused on enhancing employee performance and optimizing training programs:- Training Needs Assessment: Coordinated with leadership to identify training and development opportunities aligned with company objectives and employee needs.- Content Development: Created engaging presentations to capture employee attention and improve training effectiveness.- Performance Monitoring: Monitored employee progress, provided feedback to management, and identified additional training requirements.- Employee Evaluations: Conducted evaluations and observed employee performance to pinpoint areas for improvement.- Safety and Performance Optimization: Developed programs aimed at improving safety and overall performance.This role allowed me to enhance employee skills and contribute to organizational success through targeted training initiatives. -
TrainerOsn May 2020 - Sep 2021Egypt• Progressed through multiple specialized teams: Achieved diverse experience through rotations in VIP, Retention, Revenue, Upgrade, Retrieval, Escalation, and Complaint departments, gaining expertise in each team's requirements and responsibilities.• Enhanced team performance: Provided floor support and acted as a Team Leader, contributing to efficient operations and improved customer satisfaction.• Championed learning and development: Conducted training for new employees, mentored new hires, and gathered supplementary materials to facilitate structured training, leading to stronger staff development and increased productivity.• Promoted continuous improvement: Continuously evaluated training content and plans, optimizing delivery methods and improving effectiveness. -
Customer Service RepresentativeOsn Dec 2018 - Sep 2021 -
Customer Care RepresentativeEtisalat Egypt Feb 2018 - Sep 2021Cairo, Egypt• Mastered complex customer service needs across VIP, Retention, and Revenue teams.• Turned complaints into loyalty: Resolved issues swiftly, boosting satisfaction.• Empowered new hires: Trained & mentored, improving team performance.• Championed best practices: Shared expertise, streamlining operations.• Continuous learner: Evolved through diverse roles and challenges.• Boosted team efficiency by 30% through training initiatives and best practice sharing. -
Tour GuideStarshine Feb 2017 - Jan 2018Cairo, Cairo, Egypt• Craft immersive tours for individuals & groups across [region/city].• Captivate audiences with vibrant storytelling & historical insights.• Expertly manage logistics & ensure smooth tour experiences.• Foster connections & create a welcoming atmosphere for all.• Adaptable & flexible, cater to diverse needs & situations.• Continuously research & update local knowledge & perspectives.
Mohamed Hamdy Education Details
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Bachelor'S Degree
Frequently Asked Questions about Mohamed Hamdy
What company does Mohamed Hamdy work for?
Mohamed Hamdy works for Kaii Lab
What is Mohamed Hamdy's role at the current company?
Mohamed Hamdy's current role is HR Business Partner.
What schools did Mohamed Hamdy attend?
Mohamed Hamdy attended Fayoum University.
Who are Mohamed Hamdy's colleagues?
Mohamed Hamdy's colleagues are Rana Elagamy, Mohamed Ashraf, Habiba Elbadrawy, Zaza Dzneladze, Eman Mohamed.
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