Business Support to HR and Pension clients : Management and planning for the eSignature enterprise rollout thus being part of the “Go Digital 2020” motto by helping identifying ways of reducing paper, supporting the growth of eSignature .Provided technical support on Records Management’s Repository technical issues, escalate issues that cannot be resolved locally with the concerned functional/ technical team and help in timely resolution of issues. Generate Business Intelligence reports, providing analytics and metrics for measuring results for both Internal sectors and also for all countries ’s for the business on success of the projects , records management analytics Has been a part of Banks key activity “Project Monitoring” and have an understanding on Project Life cycle and Records Management. Liaise with technical teams on account administration, integration and configuration of the eSignature solution. Took part in Internal Governance project and provided effective client support and in daily governance activitiesInvolved in meeting with HR and Pension client groups, understanding business needs develops and gathering requirements on new technological implementations in WBG Transferring the requirements to technical users, planning, prioritizing and organizing the implementation and unit testing and post implementation reviews Manages daily technical challenges, create tickets for any risks or issues and communicates to management and respective technical teams Aligned to new trends and technologies and be open to learn new technologies like SharePoint, DocuSign, Tableau to support projects and to be in pace with Industry's motto of “Going digital” Conduct meetings with various technical teams disseminate ongoing changes/ updates involved major project rollouts, cascade tasks, document MOM with action items, write communications for follow-ups and updates Provided operational support and Production support for major Banking systems

SAP BO Adminsitrator and Developer: Expert in Business Objects Administration and Business Intelligence report development Gathered Customer, User and Owner requirements analyzed and followed up entire documentation support from BRD, PAR, UTS, Change Requests and Sign off Forms Expertise in Resolving the Daily issues in the Production Environment Identified and road mapped the Business Requirements (functional & technical) with the Business users, which acted as a base for the project initiation and implementation Worked with server and Infrastructure team to provide them with list of specifications, server configuration need to build the servers for BO 4.1 Worked with Developers to consolidate the Business Objects repository before migrating to BO 4.1 and with SAP Vendors to resolve product issues. Substantial experience in technologies like Informatica, QlikView, Tableau, Mainframe Good knowledge and experience in data warehouse development life cycle, Software development cycle as data warehousing is key activity of the team Maintaining the SLA Tracker as a part of Project Management for my project for the Incidents and Change request and ensuring no SLA Breach