Mohamed Hassan Email and Phone Number

-Develop KPIs and performance measurement systems.-Process improvement.-Monitoring and evaluation.-Designing interventions.-Quality management.-Customer airlines relationships.

•Project Management: coordinate System for Performance Measurement (AHM804) and IATA Safety Audit for Ground Operations (ISAGO) projects.•Operation Analysis: analyse and evaluate operations to identify processes risk and key control.•Process Reengineering: mapping and redesign processes to reduce time& cost and develop CSFs of processes.•Customer Focus: review auditing programmes with customer airlines to continuously improve service quality.•People Management: supervise team work and staff.•Resource Management: capacity planning of manpower and equipment.•Research: plan, design, and conduct researches by collecting and analysing information, using qualitative and quantitative techniques including questionnaires, interviews, and focus group discussion. •Streamline documentation and records system: required by certification body (IATA).•Training and Development: identify training needs and analyse skills required. Conduct on-job training and evaluate individual performance.

•Identify learning needs and create Personal Development Plan (PDP). •Design training material in business and productivity.•Conduct e-learning courses, administer training events.•Create personal review and evaluate training programmes.•Maintain administration system and update data base.

•Supervise overall airside operations including aircraft handling.•Allocate workers and equipment required for each aircraft/ flight. •Dispatch wide and narrow body aircraft. (120 Flights/Month)•Plan aircraft load according to volume/ weight to maximize traffic load.•Manage team work in airfield, sorting area, and arrival halls. •Prepare flight reports, documentation and records keeping.•Control Unit Load Devices (ULD`s) system and monitor stock.•Organise Dangerous Goods handling, loading and sorting.

•Managing administration and accounting team. (7 employees)•Bookkeeping, cash handling and bank reconciliation(Monthly budget $35,000)•Prepare monthly and weekly payroll for local staff. (120 workers)•Streamline administration and payroll system.•Contracting local suppliers and services to provide logistics support.•Coordinate Public Relation and liaise with officials.•Project financial and administration reports.