Mohamed Hossam Eldin Email & Phone Number

El Obour, Al Qalyubiyah, Egypt

- Run and support the infrastructure solutions in the most effective way (day and on-call night & week-end support).- Administer, optimize and tune the servers and related components to ensure high availability of the various business applications.- Diagnose and fix incidents as quickly as possible, and make sure that the root cause analyses are done to.

El Obour, Al Qalyubiyah, Egypt

- Troubleshoot, Configure IT infrastructure issues related to servers, network devices and related systems.- Ensure monthly, weekly and daily backup of business critical IT systems.- CCTV installation, troubleshooting & configuration.- Finger Print Machine installation, troubleshooting & configuration.- Wireless solutions installation, troubleshooting &.

Cairo, Egypt

Cairo, Egypt

Customer Support:-Provide first-level technical support to clients via phone, email, or chat.-Assist users in resolving hardware and software-related issues.Ticket Management:-Log, track, and manage support tickets to ensure timely resolution.-Prioritize and escalate issues as needed.Documentation:-Maintain accurate and up-to-date documentation of support.

Qesm El Doki, Al Jizah, Egypt

- Install, configure, maintain & monitor all end-user hardware (PC's, printers, devices, etc.).- Install, configure, maintain & monitor all end-user software applications (Windows, MS Office, Outlook,etc.).- Monitor all network and server activities (daily, weekly and monthly control reports).- Log and record all system changes and maintain records..

El Obour, Al Qalyubiyah, Egypt

- Responding to customer queries, complaints, and requests via phone, email, or chat.- Assisting customers with product setup and resolving any technical issues they might experience.- Informing customers about specialized product functionalities and features.- Following up with customers to ensure that reported technical difficulties have been resolved..