Conduct regular compliance checks for contracts , policies, payment schedules and documentations. • Maintain up to date status of inventory for all Emaar Dubai projects. • Prepare master data list for units offered in launch events and releases. • Conduct random price checks. Oracle system VS excel sheet of project inventory provided by Business Development. • Ensure all special allocations (if any) blocking’s are documented accurately• Raise purchase requisition of departmental requirements. • Ensure stocks for all promotional materials like floor plans, brochures, specifications and terms and conditions. • File all sales documents.• Liaise with finance department to get a confirmation on payments prior to sales approval• Liaise with development department to ensure updated prices/ unit areas are uploaded in oracle system• Liaise with Customer Care to block properties to resolve Customer Care cases • Ensure all documents related to Sale/ Rent to own (RTO) is complete and in compliance with the company’s policies and processes• Verify data entires made in Salesforce and Oracle• Acts as an authorized sales approved in Oracle after verification of all required documents• Generate sales/lease agreements based on applicable policies and offers• Keeping track of milestones reflecting status of sales • Updates changes in policies, payment schedules and terms and conditions • Prepare Daily sales/lease report• Prepare Daily Traffic report • Prepare weekly inventory report • Prepare sales report after a launch or event • Reports aged blocking’s to sales manager • Prepare report on color finishes for applicable projects. See

Key accountabilities: 1- Ensure that all new sales application forms received and reviewed and the SPA is issued within the approved turnaround time, with 100% accuracy along with system update.2- Review and issue broker agreement within the turnaround time upon receiving the complete set of documents from sales team.3- Ensure 100% accuracy of sales and purchase agreement before obtaining DP signature.4- Sending documents to the concern person for security check of the client upon the client signing the SPA.5- Ensure that all contract related information is entered in the system and modification on customer information’s sales and cancellation or contract termination and new sale details are updated on time.Key Performance indicators:1- Contract form and templates, policies, procedures in place.2- Error free contract preparation.3- Documentation accuracy.4- Timely system updates.5- Meet the agreed time frame and provide the relevant information for decision maker.

1.Participate in shaping and influencing our strategic priorities to ensure it remains fit for the future as a strategic commissioning authority and to do so we work closely with head of departments and other responsible partners. 2.Optimizing interdepartmental communication through enhancing existing processes and amending them to ensure efficient and smooth end user adoption, and to perform walk through with different departments to confirm understanding.3.To ensure that gaps are identified and controls are in place.4.Participate in business process re- engineering for UAE operation and periodic review and update to existing policies and procedures to reflect organizational change.5.Monitoring and updating existing processes and workflows to ensure consistency in applying and updating the existing processes and workflows, Participate in monitoring all policies and procedures in place and implemented by all the staff across the company.6.To ensure that all procedures and practices are in compliance with local regulatory requirements and best practices.7.Perform schedules audits on all the applicable business units against Company's policies and procedures.8.Participate in developing and implementing the organization approach Risk Management.9.Bi-annual Performance Review (PR)& Departmental Reports.10.Ensure that Board of Directors decisions and approvals are circulated, implemented and in place.11.Corporate Services role within CRM :Incorporate the missing processes and workflows to ensure smooth coordination between process owners.

1.Transactions with Government Authorities:-Technical: transactions, such as Pre-registration, DSR and Termination procedure. -Functional transactions, such as all transaction require attestation from Notary Public. (POA, Settlement agreements...).-Court attestation for gift procedure. And all transaction require attestation from Notary Public. (POA, Settlement agreements...).2. DE-registration task, such as for same client.3.Operational Compliance department activities Provide support for other department and reply on various inquiries. Technical opinions related to the appointed tasks to the other departments.4.Interface with External Legal Resources: Assist the Legal Counsel to provide all required information and detailed briefings to lawyers representing MAZAYA in the court.5.Reports: Prepare accurate departmental reports to meet MAZAYA and department requirements, policies and standards.

1- Ensure that those customers understand, and are satisfied with their services. 2- Retain the customer in case of any problem faced him while his service with OSN.

1- Call center Representative till Jan, 2008.2- First class (prestige) department from June, 2008.3- First class (prestige) back office technical support and billing resolution June2009.4- First class assist management team. June 2010.5- Senior Customer relation management- CRM May 2012.6- Corporate Save & retention Team leader. May 2013 till September 2013.