Maintaining a positive, empathetic, and professional attitude toward customers always Updating the current database with modifications and the status of each existing/prospective customer as needed, as well as completing call logs and reportsManaging client concerns and giving appropriate solutions and alternatives within time constraintsIdentifying and analyzing needs to provide professional support and achieve customer satisfactionMaintaining the needed degree of understanding… Show more Maintaining a positive, empathetic, and professional attitude toward customers always Updating the current database with modifications and the status of each existing/prospective customer as needed, as well as completing call logs and reportsManaging client concerns and giving appropriate solutions and alternatives within time constraintsIdentifying and analyzing needs to provide professional support and achieve customer satisfactionMaintaining the needed degree of understanding about the company's services and solutions by adhering to the agreed-upon formal information sources to offer complete and accurate information to the customerFollowing the agreed-upon principles, policies, processes, and procedures to secure the confidentiality of the customer's data Show less

Creating and sustaining good relationships with both existing and new consumersDetermining consumer requirements and providing product or service solutions and supportMaintaining a high degree of expertise about existing products and services, as well as learning about new products and services as they become availableRecognizing, documenting, and addressing client inquiriesProcessing orders, forms, applications, and requests

I was acting as sme customer care executive