Perform ATA (Audit the Auditor) on a mutually agreed sample and report observations to the stakeholders.Facilitate Calibrations and ensure right practices are used for execution.Ensure correct follow up has been taken in place on the transactions monitored by the QA Team.Monitor teams’ performance on Quality and provide constructive feedback on daily basis.Participate in client calls as per manager’s requirements and cascade to the team.Process client requests, complaints and concerns as priority.