Assist the CEO to plan, develop, implement and oversee company initiatives and projects. Oversee the day-to-day operations, which include negotiating contracts with vendors or prospective employees, assigning tasks, leading meetings and implementing initiatives handed down by the CEO. Analyze and implement policies and procedures, oversee short- and long-term business plans and initiatives and help in budgeting activities. Respond to and resolve internal and external… Show more Assist the CEO to plan, develop, implement and oversee company initiatives and projects. Oversee the day-to-day operations, which include negotiating contracts with vendors or prospective employees, assigning tasks, leading meetings and implementing initiatives handed down by the CEO. Analyze and implement policies and procedures, oversee short- and long-term business plans and initiatives and help in budgeting activities. Respond to and resolve internal and external grievances.Track key projects, present reports to the CEO Ensure that a company follows relevant regulations and guidelines. Show less

Establishes sales objectives by forecasting and developing annual sales quotas ; projecting expected sales volume and profit for existing and new services.Implements sales programs by developing field sales action plans.Maintains sales volume, service mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.Build, maintain,… Show more Establishes sales objectives by forecasting and developing annual sales quotas ; projecting expected sales volume and profit for existing and new services.Implements sales programs by developing field sales action plans.Maintains sales volume, service mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.Build, maintain, and effectively manage a healthy sales pipelinePartner with customers to understand their business needs and objectivesEffectively communicate the value proposition through proposals and presentationsReporting on forces that shift tactical budgets and strategic direction of accountsOverseeing and managing a large team of Sales ManagersMaximising company profit Show less

Delivery and development of high quality services achieved through the involvement of customers, carers and other stakeholders.Responsible for the delivery of the annual business plan so that Operations generates positive cashflow available to be reinvested in the provision of high quality services to our customers.Effective management and development of the operations team to ensure the delivery of the quality and cashflow objectivesLeadership across the organisation and management… Show more Delivery and development of high quality services achieved through the involvement of customers, carers and other stakeholders.Responsible for the delivery of the annual business plan so that Operations generates positive cashflow available to be reinvested in the provision of high quality services to our customers.Effective management and development of the operations team to ensure the delivery of the quality and cashflow objectivesLeadership across the organisation and management of volume and financial targets for operational servicesEnsure that company priorities and requirements are delivered to reflect – both within and outside the organisation – professional and exemplar services Responsible for the management and positive development of a range of strategic and operational relationships external to the companyTo deliver the service elements within the operating plan, demonstrating commercial focus, a structured approach, intelligence and enthusiasm.To establish, in conjunction with other Directors, and then to monitor, clear performance targets, both quantitative and qualitativeTo target growth through extending current markets and developing new services and new markets. To contribute to the development of company strategy through a thorough, current understanding of the local and national policy context, local competitive forces and local business opportunitiesTo provide professional leadership to all operational staff at all levels throughout the company.To contribute to the company’s Talent Management processes, supporting staff with identified potential to realise and achieve their full potential within the company. To develop Key Performance indicators for Operational Services and to provide comprehensive monthly reports to the Chief Executive. Show less

Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans;… Show more Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

Recruitment and establishment of the sales force, definition of the sales strategy and Action plansFeasibility study And project marketing planCapacity Building and Logistics CoachingContacting clients to inform them about new developments in the company’s productsDeveloping quotes and proposalsNegotiating and renegotiating by phone, email, and in personDeveloping sales goals for the team and ensuring they are metTraining personnel and helping team members develop… Show more Recruitment and establishment of the sales force, definition of the sales strategy and Action plansFeasibility study And project marketing planCapacity Building and Logistics CoachingContacting clients to inform them about new developments in the company’s productsDeveloping quotes and proposalsNegotiating and renegotiating by phone, email, and in personDeveloping sales goals for the team and ensuring they are metTraining personnel and helping team members develop their skills Show less

Sell, promote and develop Safmarine activities in Ivory Coast and Burkina as per Safmarine Container Line strategy and targetsManage in the most appropriate manner the sales team by ensuring the development, motivation, commitment of team, maintaining talents and working constantly towards the set targets / objectives of the department and the Company.Formulate Country sales strategy and approach to market including Country customer segmentation and specific value proposition consistent… Show more Sell, promote and develop Safmarine activities in Ivory Coast and Burkina as per Safmarine Container Line strategy and targetsManage in the most appropriate manner the sales team by ensuring the development, motivation, commitment of team, maintaining talents and working constantly towards the set targets / objectives of the department and the Company.Formulate Country sales strategy and approach to market including Country customer segmentation and specific value proposition consistent with overall client strategy.Define and execute annual country sales plan/budget, consistent with business targets for Ivory Coast, detailing sales targets, budgets, client acquisition strategies and resource requirementsManage and organize sales activities and resources within Ivory Coast according to local client needs. Ensure best practices and sales force targets are met and exceeded. Lead and manage execution of Customers Plan and ensures performance meets and exceeds volume, revenue, yield and client profitability targets Always promote and try to maximize local income charged in Ivory Coast.Be responsible, within pre-defined financial limits agreed in Authority Matrix and Pricing Authority, for taking pricing decisions or make recommendations for exceptions / service recovery issues. To constantly strive to reduce outstanding by following up with customers that credit agreements are dully signed and taking active participation in assisting finance departments when outstanding are seen / noticed. Drive e-commerce adoption amongst clients within Countries. Show less

A growth in market share for Safmarine Plan, organize, communicate & execute sales activities New & existing client base serviced Customer needs identified & presentations / proposals presented Strategic alliances formed with customers resulting in customized service packages Report accurately on customer visits in CRM with appropriate follow-ups New business identified, evaluated and secured Lost business identified, evaluated and where relevant regained Price… Show more A growth in market share for Safmarine Plan, organize, communicate & execute sales activities New & existing client base serviced Customer needs identified & presentations / proposals presented Strategic alliances formed with customers resulting in customized service packages Report accurately on customer visits in CRM with appropriate follow-ups New business identified, evaluated and secured Lost business identified, evaluated and where relevant regained Price and profit relationships understood & negotiated Meet & exceed Sales Budget Administration and reporting procedures followed Drive e-commerce adoption amongst clients. Work in tandem with local “e-com delivery team” on enhancing e-platform functionality based on customer feedback. Ensure outstanding freight & detention is within given timeline as per agreement with the clients Submit inputs for monthly sales report and other Ad-hoc reporting as required in a timely manner. Ensure that Customer Service Team are kept up-to-date with latest Client developments which may affect Client priority on e.g. supply, space or rolling lists etc Excel in assignments given to you and be a role model for your colleagues Drive implementation of process best practice and improvement initiatives as required by Cluster Manager Keep management abreast on market and competitor analysis or changes in operational and organizational setup that impact Safmarine’s market status positively or negatively Show less

Ensures the promotion and the application of the strategy of differentiation of Safmarine in AfricaOrganizes and animates workshops in Africa on the “service according to Safmarine philosophy”. Ensures the quality of the service: Installation and analyzes management reports and actualization of the procedures. Organize Job description for all the customer service staff Coordinates import service activities: respect of the procedures and company culture

To implement the Customer Services policies within the organization and to ensure that Customers receive best possible service from staff at all timesSelect team members and optimize the teamPrioritize and set objectivesDelegate and follow upCoach and develop direct reportsAssess performance and hold direct reports accountableEnsure smooth running of both Export and Import customer service departments inline with Company protocolsEnsure all Supervisors have their… Show more To implement the Customer Services policies within the organization and to ensure that Customers receive best possible service from staff at all timesSelect team members and optimize the teamPrioritize and set objectivesDelegate and follow upCoach and develop direct reportsAssess performance and hold direct reports accountableEnsure smooth running of both Export and Import customer service departments inline with Company protocolsEnsure all Supervisors have their staff trained in relevant systems, company policies are followedEnsure E-com is promoted within the departmentLiaison with Centre and other Agency Managers on Customer Service issues and best practiceProjecting a professional company image at all times With the Supervisors ensure management of department Customer Service Agents is consistent, agree on replacement staff, Staff appraisals of company culture Show less

Ensure Key Performance Indicators are monitored and achievedMap customer requirements Continually review processes within the team with a view to improving efficiencyAct as a change manager for changes affecting the teamProvide support and guidance to team members in dealing with external and internal customersAct as a communicator to internal and external stakeholdersResponsible for knowledge level of the teamPlan and attend customer visitsResource management… Show more Ensure Key Performance Indicators are monitored and achievedMap customer requirements Continually review processes within the team with a view to improving efficiencyAct as a change manager for changes affecting the teamProvide support and guidance to team members in dealing with external and internal customersAct as a communicator to internal and external stakeholdersResponsible for knowledge level of the teamPlan and attend customer visitsResource management (manage workload in conjunction with EXP MNG)Consultant for Customer Management teamPromote ecommerce (increase our ecommerce share)Responsible for the CBI processTo manage, guide, coach and assist the Export Care team in providing excellent customer service, and to build and strengthen relationships with customers Show less