Leveraging a deep understanding of Oracle's products and services, I (like to think..) that I have been instrumental in driving business growth and exceeding sales targets in the Telco sector through the proficient management of various elements such as sales forecasting, territory planning, demand generation, deal strategy development, and trend analysis. I have devised and executed multifaceted strategies to optimize product opportunities, created strategic plans to capitalize on… Show more Leveraging a deep understanding of Oracle's products and services, I (like to think..) that I have been instrumental in driving business growth and exceeding sales targets in the Telco sector through the proficient management of various elements such as sales forecasting, territory planning, demand generation, deal strategy development, and trend analysis. I have devised and executed multifaceted strategies to optimize product opportunities, created strategic plans to capitalize on marketing and sales resources, fostered key client relationships for customer retention and upselling opportunities, and collaborated with cross-functional teams to ensure seamless integration of strategies and targeted messaging, all while staying abreast of industry trends, competitor offerings and emerging technologies to maintain a competitive edge in the market. Show less

In the financial systems sector, my role involved the development and implementation of sales strategies aimed at driving revenue growth and expanding market share. I had the opportunity to lead and mentor a dynamic sales team, and worked on establishing and maintaining relationships with key clients to identify opportunities for upselling and cross-selling. Collaborating with cross-functional teams, including product development, marketing, and customer support, was an integral part of my role… Show more In the financial systems sector, my role involved the development and implementation of sales strategies aimed at driving revenue growth and expanding market share. I had the opportunity to lead and mentor a dynamic sales team, and worked on establishing and maintaining relationships with key clients to identify opportunities for upselling and cross-selling. Collaborating with cross-functional teams, including product development, marketing, and customer support, was an integral part of my role to ensure the smooth integration of strategies and messaging. I conducted market research to stay informed about industry trends, competitor offerings, and emerging technologies. Additionally, I handled the development and management of sales budgets and forecasts to align resources with strategic goals, and monitored key performance indicators (KPIs) to identify potential areas for improvement and to encourage sales growth. My role also extended to representing the company at industry events and implementing effective sales pipeline management processes. Lastly, I partook in negotiations of contracts and agreements with clients, partners, and suppliers to strive for terms that aligned with our company's objectives. Show less

In the public sector, my role involved developing and implementing tailored sales strategies for key accounts to drive revenue growth and meet sales targets. I built and maintained strong relationships with key stakeholders, ensuring a deep understanding of their needs and delivering customized solutions. Collaborating with cross-functional teams, including product development, marketing, and customer support, was a crucial part of my role to ensure seamless integration of strategies and… Show more In the public sector, my role involved developing and implementing tailored sales strategies for key accounts to drive revenue growth and meet sales targets. I built and maintained strong relationships with key stakeholders, ensuring a deep understanding of their needs and delivering customized solutions. Collaborating with cross-functional teams, including product development, marketing, and customer support, was a crucial part of my role to ensure seamless integration of strategies and messaging targeted at the public sector market. I conducted regular account reviews and performance evaluations, identified areas for improvement, and implemented corrective actions as needed. Staying informed about industry trends, competitor offerings, and emerging technologies within the public sector allowed me to leverage this knowledge to maintain a competitive advantage in the market. I provided regular sales forecasts and reported on account performance to senior management, ensuring alignment with overall company objectives. Identifying and pursuing new business opportunities within the public sector enabled the expansion of the company's market share and client base. I coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations and maintaining a high level of customer satisfaction. My role also included participating in industry events, conferences, and trade shows, representing the company and fostering brand awareness within the public sector. Finally, I facilitated communication and collaboration between the public sector clients and internal teams, ensuring a smooth and efficient project implementation process. Show less

In the Critical Accounts organization, which is the highest level of escalation within Oracle, I played significant roles and achieved key milestones. Achievements included playing a key part in the analysis of revenue opportunities within the organization. I managed top accounts worth 12 million US dollars and 15 million US dollars respectively, leading them to successful renewals.My customer-focused approach led me to build strong relationships with clients and understand their… Show more In the Critical Accounts organization, which is the highest level of escalation within Oracle, I played significant roles and achieved key milestones. Achievements included playing a key part in the analysis of revenue opportunities within the organization. I managed top accounts worth 12 million US dollars and 15 million US dollars respectively, leading them to successful renewals.My customer-focused approach led me to build strong relationships with clients and understand their business drivers and future plans. As part of developing customer intelligence, I identified top business-critical systems and understood and communicated the business impact and footprint of these critical systems. I maintained visibility on critical project go-live dates and shared relevant customer information with Support.My role involved both reactive and proactive escalation management. In situations of system downtime or a project in crisis, I took ownership and managed issues until resolution. This often required cross line of business involvement. I responded quickly, accurately, and professionally to critical support-related situations, acting as the customers' main point of contact for short to medium-term engagements, with engagement levels reaching up to Executive or C3 level. The situations I handled included risks to references, revenue, and major milestones; service complaints; multiple customer (partner) issues; new product releases; significant customer events (e.g., Tax year end); and significant license deals at risk. Show less

In this role, I provided customers with real-time web-based and telephone support for Oracle Financial Management products. I effectively handled mission-critical situations and customer escalations. I routinely worked independently while researching and developing solutions for customer issues. As part of a global Oracle Applications SCM Support team, I contributed to providing 24x7 worldwide support. Maintaining close contact with our customers was a priority to ensure excellent… Show more In this role, I provided customers with real-time web-based and telephone support for Oracle Financial Management products. I effectively handled mission-critical situations and customer escalations. I routinely worked independently while researching and developing solutions for customer issues. As part of a global Oracle Applications SCM Support team, I contributed to providing 24x7 worldwide support. Maintaining close contact with our customers was a priority to ensure excellent customer satisfaction. I worked closely with Oracle Development to diagnose bugs and provide solutions to customers. To stay relevant and efficient, I maintained an up-to-date and in-depth knowledge of new product releases. I partnered with Oracle Development on product improvement programs such as beta programs. In addition, I contributed to Oracle's knowledge base by providing content for the Oracle Customer Connection knowledge base. Show less

Achievements:Actively involved in implementing financial applications as a part of the Egyptian eGovernment projectProjects Handled:Ministry of Communications and Information Technology(Senior Developer, Technical Team Leader)Automating the back office systems of Budget and Accounts departments and integrate the new applications with the Inventory and Payroll applications to accomplish a complete workflow.Ministry of Finance(Senior Developer, Technical Team… Show more Achievements:Actively involved in implementing financial applications as a part of the Egyptian eGovernment projectProjects Handled:Ministry of Communications and Information Technology(Senior Developer, Technical Team Leader)Automating the back office systems of Budget and Accounts departments and integrate the new applications with the Inventory and Payroll applications to accomplish a complete workflow.Ministry of Finance(Senior Developer, Technical Team Leader)Automating the back office systems of Budget and Accounts departments to accomplish a complete workflow. The automation of the accounting units aims to issue a consolidated budget for the country to replace the current system highlighted by severe delays in the budget presentation to the parliament.Ministry of Trade & Industry(Senior Developer, Technical Team Leader)Automating the back office systems of Budget and Accounts departments to accomplish a complete workflow.Role and responsibilities:• Act as the design authority and owner for the application configuration.• Translate customer requirements into deliverable products and services.• Assist in the development of a comprehensive implementation plan.• Escalate client issues to the relevant contact in Oracle.• Install and configure PLM solutions to support the customers’ business needs.• Prepare documentation detailing the solution configuration.• Lead system reviews with customer team.• Optimize the system configuration per customer feedback.• Develop and present follow on recommendations to help customers leverage their investment in the Product Lifecycle Management solution.• Prepares weekly status reports on all project activities.• Ensure that project activities are providing clear value to customers.• Communicate customer feedback to the product development team.• Prepare project proposals and estimates per fiscal quarter. Show less