▪ Proactively managed a portfolio of high-value accounts, ensuring client needs were met and satisfaction remained consistently high.▪ Implemented tailored success strategies, resulting in a 20% increase in customer retention rates.▪ Leveraged data analytics to identify and resolve recurring pain points, enhancing the overall customer experience.▪ Acted as a strategic advisor, guiding clients to optimize their use of Instashop’s platform and achieve their business goals.

▪ Founded and managed a bespoke scarf brand, overseeing the entire product lifecycle from design to delivery.▪ Spearheaded digital marketing campaigns utilizing tools like Google Analytics and Meta Business Suite, increasing online engagement by 35%.▪ Streamlined logistics and supply chain processes, ensuring timely delivery and a 95% customer satisfaction rate.▪ Developed unique product offerings, driving a 50% growth in repeat customers year-over-year.

▪ Analyzed e-commerce performance metrics, uncovering insights that boosted online sales by 25%.▪ Enhanced user experience by monitoring KPIs and recommending actionable optimizations, leading to a 15% improvement in conversion rates.▪ Built long-term relationships with merchants, aligning their goals with zVendo’s solutions for sustainable growth.▪ Delivered in-depth performance reports, empowering merchants to make data-driven decisions.▪ Have led multiple other projects improving internal processes, and merchant experience▪ Successfully managing a book of business of strategic, large accounts ranging in total GMV

▪ Led a team of 10, creating and executing performance KPIs, increasing team productivity by 30%.▪ Resolved high-priority customer cases, maintaining a 90% first-response resolution rate.▪ Building Customer Experience documents (Knowledge Base, Contact Reasons, SLA...), CRM, and Ticketing system needed.▪ Building Customer experience Ticketing System contact reasons. ▪ Collaborated with senior management to align customer experience strategies with organizational goals, resulting in a 20% increase in client satisfaction.▪ Worked with cross-functional teams to manage product launches and customer-centric projects▪ Improved internal processes, reducing average case resolution time by 25%.▪ Analyzing the data collected, writing the final report, and summary synthesisregarding customer acceptance▪ Engaged in discussions with cross-functional teams to drive process improvements▪ Providing the decision-makers with the development action needed for eachcomplaint.

▪ Handled complex customer issues with efficiency, achieving a 95% client satisfaction rate.▪ Worked closely with the technical team to document and resolve software bugs, ensuring smooth operations for end-users.▪ Trained new hires, improving team onboarding processes and reducing ramp-up time by 20%.

▪ Consistently exceeded sales targets, contributing to a 15% increase in quarterly revenue.▪ Delivered personalized solutions to customers, boosting satisfaction scores by 10%.▪ Conducted detailed assessments of customer needs, effectively matching them with tailored service bundles.

- Improved vendor satisfaction by 20% by resolving inquiries and operational challenges efficiently, ensuring seamless account performance and aligning solutions with Talabat's standards to enhance the overall vendor experience and operational efficiency.