Responsibilities:1- Provide overall IT governance for the firm2- Plan, implement and monitor changes in infrastructure configurations3- Install new servers and configure hardware4- Develop and maintain system standards5- Perform daily backup operations6- Perform system monitoring for security purposes7- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority8- Work with team to enhance current technologies to improve client services9- Communicate regularly with executive management on information technology10- Manage IT staff, which includes hiring, training, guidance, and discipline11- Develop best practices and written documentation for all server maintenance12- Oversee the provisioning of the end-user services13- Manage the financial aspect of IT development14- Manage hardware and software vendor relationships

Narita Group www.naritagroup.comInformation Technology Regional Director & Consultant From September 2014 till Now Responsibilities: 1. Prepare and manage the Information Technology budget as well as the Instructional Technology budget. 2. Supervise the Desktop Technician and Network Administrator 3. Monitor, manage, maintain and administer the server environment including; Active Directory, Exchange, SQL database4- Secure all servers. 5. Prepare and monitor a disaster recovery, including backups of servers. 6. Provide repair and upgrades for hardware, networks and software. 7. Install, setup, and maintain appropriate software on servers. 8. Develop bid specifications as required by NARITA policy for new and replacement hardware and software. 9. Responsible for coordinating the selection and purchase of equipment and support materials needed to reach goals. 10. Develop and maintain an accurate inventory of all NARITA technology equipment. 11. Coordinate and provide in-service and hands-on training for NARITA staff for hardware and software applications as needed. 12. Maintain accuracy and quality in any and all written materials developed. 13. Maintain a limited inventory of parts and materials. 14. Remain current in the utilization of technology in the field of education by attending training sessions, seminars and workshops 15. Perform other duties as assigned by the Vice President of Business Services.

Crystal Mind www.crystal-mind.comInformation Technology Consultant @ Business Management SectionFrom December 2013 to September 2014Responsibilities: 1- Developing project plans, goals, and budgets; identifying resources needed 2- Developing schedules and methods for measuring results Guiding and performing strategic analysis for the project 3- Organizing and managing all phases of the project to ensure on-time completion 4- Assembling and coordinating project team members; assigning individual responsibilities 5- Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products 6- Planning and overseeing the preparation and dissemination of project communications. 7- Seeks ways to apply technology to business processes 8- Researches and provides information on technical trends 9- Consults with program/project management to develop appropriate technical solutions 10- Advise on options, risks, costs vs. benefits, impact on other business processes and system priorities

1- Develop requirements, outlines, budgets, and schedulers for information technology projects. 2- Oversee all phases of project from conception to completion. 3- Assist with upgrading information security. Manage team of consultants, programmers, developers, and analysts. 4- Ensure project is completed within budget and on time. Follow PMI standards to manage projects through the project life cycles of initiation, planning, execution and closure. 5- Develop work-breakdown structures. 6- Develop project tracking and variance reports. 7- Assemble risk management plans and work effort documents. 8- Create project documentation. 9- Provide risk assessment. 10- Review estimates. 11-Assess new opportunities. 12- Prepare proposals. 13- Flag potential issues. 14- Manage multiple vendors. 15- Utilize in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer / client needs while protecting the corporation's assets. 16- Develop security standards, procedures, and guidelines for multiple platforms. Managing and monitoring Servers & Services 1- Company Projects Management 2- Share Point 4- Policy and Procedures Creator & inspector 5- Network & Infrastructure 6- ISA [ Internet Security and Acceleration ] 7- Microsoft Exchange Servers [ Mail Server ] 8- Materials Control MC [ Financial and stores Programmes ] 9- Domain Controllers 10- Symantec backup exec [ Server for backup on disk storage or backup tapes ] 11- Symantec End point [ Anti-virus Server system ] 12- Fortigate [ Hardware Firewall configuring and Monitoring ] 13- Forefront online protection [ Exchange Inbound & outbound e-mails online Protection ] 14- Cisco Switches & Routers 15- File servers 16- WSUS Servers 17- HR attendance and payroll system18- Finger prints Machines19- Micros POS System 20- Micro Enterprise Management EM 21- Micros I - Care System 22- My Micros Web System

1- Jolie ville Maritime Alexandria Renovation To Hilton Cornish Alexandria 2013 Responsible as an IT Project Manager and Owner Rep. IT Consultant • Network infrastructure and Cabling extenders as per Hilton worldwide Standard • Setup Server Room and Servers Configuration as Hilton worldwide Standard • Micros System upgrading from 3700 to 9700 Micros Version • Change all PC HP to Lenovo • WIFI Guest internet • VPN & Remote Connections • Fire Alarm System2- Beach Club House Emaar Company ( Marrasi – Marina alex ) 3 Restaurants – Night Life Restaurants http://www.marassi-egypt.com/marassi/beach-clubhouse Responsible as an IT Project Manager• Budget Control • Network infrastructure • Micros System [ WIFI New solution connection ] • Finger Print & HR Attendance System • VPN & Remote Connections • WIFI Guest internet Reference Person: Mr.Abd EL Kader Position: Emaar Egypt General Manager Contact: +20100 177 4631e-mail:afarouk@emar.ae3- First Mall ( 4 Restaurants Full Renovation + 4 Main Kitchens ) http://www.firstmallcairo.com www.firstplace.com Responsible as an IT Project Manager • Budget Control • Network infrastructure • Micros System• Finger Print & HR Attendance System • VPN & Remote Connections • WIFI Guest internet• Fire Alarm System 4- La Gourmandise Chain Restaurant Arkan 6 of October http://www.lagourmandiseegypt.com/ Responsible as an IT Project Manager • Network infrastructure Micros System • Finger Print & Emp. Attendance System • VPN & Remote Connections • Fire Alarm System • WIFI Guest internet5- La Gourmandise Chain Restaurant Jolie ville Maritime Alexandria Hotel Responsible as an IT Project Manager • Network infrastructure • Micros System 6- La Gourmandise Chain Restaurant Maadi Responsible as an IT Project Manager • Network infrastructure • Micros System • Finger Print & Emp. Attendance System • VPN & Remote Connections • Fire Alarm System • WIFI Guest internet

Advanced Computer Technology Implementation Specialist @ Hospitality Section From September 2007 to December 2009Responsibilities: 1. Handle several implementation projects at any given time. 2. Lead all aspects of implementation at a client’s site. 3. Gather business requirements as necessary and apply detailed working knowledge of products and features to support the client’s business. 4. Create configuration documents for setup in ACT systems and train clients appropriately. 5. Recommend implementation of features and functions where appropriate. 6. Develop and conduct training programs for each client in all aspects ACT systems to be fully prepared on the go-live date. 7. Work with corporate Training Specialist, where necessary, to create training materials for client. 8. Report enhancement requests and bugs on behalf of the client. 9. Act as a resource to assist project team in Product Development and/or testing process to ensure integrity of data conversions prior to go-live. 10. Work with Project Managers to establish cost and time estimates for implementation. 11. Track tasks accomplished, time spent and milestones completed using internal tools. 12. Assist with identification of risks, and with development of mitigation or avoidance plans. 13. Communicate with client throughout the implementation project life cycle. 14. Assist clients with post-live support questions when needed. 15. Train/Coach less experienced Implementation Specialists and internal resources including support staff