In my recent role, I managed the daily operations of three clinics, ensuring efficient workflows and high-quality healthcare delivery. I collaborated with medical teams to develop and implement policies that enhanced healthcare quality and ensured compliance with industry regulations.I supervised over 400 employees, including doctors, nurses, and a marketing team, focusing on recruitment, training, scheduling, and performance evaluations to meet operational objectives. I also played a key role in hiring qualified medical staff to maintain our commitment to quality care.My responsibilities included managing the financial performance of the clinics, overseeing budgeting, billing, and ensuring compliance for sustainability and profitability. Additionally, I supervised the maintenance and acquisition of medical equipment, working with external companies to manage contracts effectively.I collaborated with the refund and quality departments to create policies aimed at reducing refund rates and maximizing profitability. Working alongside the IT department, I ensured the smooth operation of clinic systems and technologies.Patient satisfaction was a priority, and I addressed complaints and concerns to enhance the patient experience. I monitored medical staff licensing and compliance with the Dubai Health Authority (DHA), managing our "Sheryan" account to align with healthcare laws.I prepared monthly operational and financial reports, analyzing data to provide recommendations for improving efficiency. Strategic collaboration with clinic managers and senior management helped align operational goals with the group’s objectives. A highlight of my career was successfully overseeing the opening of a new medical center, managing all aspects of planning and execution.

I pioneered the inception and development of Smart Salem, leading the strategic implementation of cutting-edge technology to revolutionize the medical fitness sector in the UAE. Leveraging my extensive IT and infrastructure engineering background, I successfully integrated smart services with government systems, streamlining operations and enhancing customer satisfaction. I led a dedicated team in pioneering innovative assessment methods, established strong relationships with celebrities, government entities, and major corporations, and managed multiple departments to optimize the customer experience. My role also involved ensuring regulatory compliance, maintaining licenses, and expanding Smart Salem's presence by building new branches and introducing services like Amer and immigration services.

Experienced IT professional proficient in maintaining critical IT operations, including systems, applications, and security tools. Adept at managing IT staff, designing strategic solutions, and overseeing major projects. Ensures quality service through organization standards and provides technical assistance. Expert in network asset management, documentation, and employee training within the IT department.