With over 20 years of experience in the food and beverage industry, I am a skilled and certified Operations Manager at Shawarma Zone, a leading restaurant chain in the region. I hold the Certified Food Safety HACCP Manager (CFSHM) credential, which demonstrates my expertise and commitment to ensuring the highest standards of food quality, service, and safety across multiple locations.Customer service management, relationship building, auditing, and cost control are my core competencies. I motivate and train location managers to perform their duties and achieve their potential, while collaborating with other departments and external partners to improve operational efficiency and customer satisfaction. My mission is to provide exceptional dining experiences for our customers and a rewarding work environment for our staff.