A dedicated and enthusiastic individual, with strong academic and professional background in Computer Science & experience in customer services, e-commerce I believe that the skills I have acquired in the course of my professional and educational experiences will be valuable assets to your organization, possesses excellent interpersonal and communication skills and the ability to develop and maintain productive internal and external relationships. Enjoys being part of a successful and productive team and thrives in highly pressurised and challenging working environments.
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Collections OfficerDerby Group Of Companies Jul 2023 - Sep 2024Dubai, United Arab EmiratesDu telecom -
Escalation SpecialistNoon Jan 2019 - Oct 2022Dubai, United Arab EmiratesE - Commerce -
Customer Service Assistant -Social Media _ Email _ ChatWadi.Com Mar 2017 - Apr 2018Dubai, United Arab EmiratesE - Commerce -
Network Support Technician (Part Time)Intelligentsys Co. Ltd Sep 2013 - Dec 2016Khartoum - Sudan• Designing and installing well-functioning computer networks, connections and cabling• Installing and configuring switching and routers• Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network• Inspect LAN infrastructure and fix minor or major problems• Evaluate network performance and find ways of improvement
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Senior Customer Service RepresentativeSudani Sep 2015 - Jul 2016Khartoum - Sudan• Attracts potential customers by answering products and services questions; suggesting information about other products and services.• Opens customer accounts by recording account information.• Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Generate sales leads. -
Technical Information Analyst & Data AnalysisUnion Agents Sudani Telecommunications Company Oct 2012 - Aug 2015Khartoum - Sudan• Entry and Analysis of Marketing Data.• Writing Section/Department reports.• Touch-up Point of Sales (POS).• Project Management- Delivering all projects on time within budget and scope. • Coordinate internal resources and third parties/vendors for the flawless execution of projects.• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
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It SupportNational Council For Training (Secretariat General) Oct 2011 - Sep 2012Khartoum - Sudan• Monitoring and maintaining computer systems and network connectivity within the Council.• Assist in the modernization, follow-up and updating the Council website.• Monitoring all incoming and outgoing e-mails, and Follow-up to send messages and letters.• Assisting in the management and development of all IT services for the Council.• Assisting in all printing jobs.
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Network & Computer Technician (Placement)Arabian Computer Company Jan 2011 - Jul 2011Khartoum - Sudan
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Assistant Supervisor (Temporary)National Elections Commission Of Sudan Apr 2010 - Nov 2010Khartoum - Sudan
Mohamed Murad Education Details
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Computer Science & Technology -
Bachelor Of Management Information Systems
Frequently Asked Questions about Mohamed Murad
What is Mohamed Murad's role at the current company?
Mohamed Murad's current role is Collection Officer &Escalation Especilest & Customer Service representative.
What schools did Mohamed Murad attend?
Mohamed Murad attended University Of Khartoum, Sudan University Of Science And Technology.
Not the Mohamed Murad you were looking for?
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1gmail.com -
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Mohamed Mutahar
Strategic Executive Leader | Driving Growth, Transformation, And Sustainable Development | Expertise In Business Strategy, Portfolio Optimization, And Operational Excellence |Dubai, United Arab Emirates1gmail.com
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