• Identify improvement areas and implement measures to maximize customer satisfaction.• Evaluate financial documents, sales and activity records, and other data to assess performance.• Analyze patterns, identify customer demand, and forecast seasonal trends to simplify processes.• Communicate and strategize with considerable companies.• Train the employees on the company ERP Systems.• Maintain a database of all training materials.

• Answer all customer inquiries in a helpful and cordial way.• Ensure excellent service and high levels of consumer satisfaction.• Manage incoming and outgoing emails• Work closely with the Sales team to understand the needs of customers.• Coordination with the Technical department and Service managers for maximum customer care. • Offer alternative solutions where appropriate with the objective of retaining customers.• Assisting the manager and other staff in their functions when needed.• Create new methods and processes to enhance the company's flow.

• Answer inquiries regarding items, pricing, and credit conditions.• Recommend products to customers that are designed to suit their needs.• Organize products and machine installation and testing.• Contact new and existing clients to explore their needs and how certain products and services might meet them.• Collaborate with colleagues to share information such as sales strategy or marketing data.• Prepare sales presentations or proposals to describe product features.• Highlight product attributes based on client demands and technical understanding of product capabilities and limits.• Attend trade events and conferences to meet new customers.• Offer product service contracts.• Finalize product and development training as required.

• Solve customer billing concerns by refunding or modifying invoices when needed.• Keep records of client interactions, including inquiries, complaints, and responses.• Support colleagues, and customers in a polite and professional manner.• When appropriate, promote the company's goods, services, and savings programs.• Invoices for returned products and compare disputed items with original requisitions, and information from invoices.• Refer unresolved consumer complaints to relevant departments for investigation.• Enhance customer experience and satisfaction by maintaining a consistent dynamic atmosphere.• Use automated methods to maintain customer records.