Mohamed Ramadan Email and Phone Number

Be in charge of running and managing the call center dailySet targets for all other call center agents to meet up withto Understand all organization’s products, services, procedures and guidelines and communicate same to all team membersMonitor all calls to ensure that due procedures and quality standards are strictly adhered toFacilitate and organize training session for all agents and participate in recruitment of new call center agentsRecommend and purchase gadgets to enhance job performance at the call centerConduct regular review of all call center agents performance and organize training sessions for under performersSubmit regular reports to management and seek new ideas and strategies to improve performance at the centerKeep up with trends and happenings in the industry and ensuring adherence to industry standardsEnsure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all timesEnsure a safe and harmonious working environment for all other team members and delegate duties to all team members