Mohamed Ramahi Email & Phone Number

Hamilton, On, Ca

Hamilton, Ontario, Canada

Hamilton, Ontario, Canada

. Manage the regional product support specialists and managers.. Take charge of dealer product support, service support, warranty claims, etc. . Modify and update warranty policies annually or as required.. Evaluate dealers’ performance on product, service, parts, etc.. Strategy development for SANY Canada Products, Service, Parts, Warranty Claims, etc.. Visit dealers and customers as needed.. Do regular marketing research and report development for competitor products, warranty policies, newtechnologies, etc.. Manage dealers’ service resources (technicians, service trucks, parts stocking, branches, etc.).. Review and update product manuals (Service Manual, OMM, PM, etc.) annually.. Review and update machine hydraulic schematics and electrical schematics as needed.. Develop and share failure reports.. Take charge of service bulletin/ campaign development, releasing, tracking.. Take charge of the direct sales service team, workshop management and capacity building.. Develop new attachments, manage stock, installation, function testing, etc.. Visit customers, collect the product feedback and take action, deal with customer’s complaints and provide solutions.SANY Equipment:Small/Medium/Large Track ExcavatorsWheel LoadersBackhoe-LoaderTele-HandlersSkid Steer LoadersRollers (West Canada Only)Motorgraders (West Canada Only)

Mississauga, Ontario, Canada

• Leading After sales services, to achieve best in class customer service.• Establish and implement best industry KPI and Health & Safety Policies and Procedures.• Manage warranty submission and reimbursement process.• Perform inventory analysis and management.• Analyzing component pricing and door rates, to improve profitability and market share.• Providing guidance on existing and potential service issues and implement improvement measures.• Participate in establishing new branches, and expand presence and coverage.• Support designing, updating, and rollout of new ERP Systems.• Developing new offerings, Product Line and Services.• Analyzing and communicating marketplace news and competitive activities to senior management, and other departments.• Continue developing required proficiency level in the specified foundation competencies and skills.Equipment Range:Hyundai-Doosan Infracore Construction Machinery (Excavators, Loaders, Dozers, Articulated Dump Trucks)AMMANN Rollers & CompactorsHusqvarna Construction ToolsToro Dingo Compact Utility MachineryToro HDD (Horizontal Directional Drilling)Universal HDD (Horizontal Directional Drilling)Terra HDD (Horizontal Directional Drilling)DCI Digital Control LocatorsHunting Drill PipesMelFred Borzall Groundbreaking Drilling ToolsCETCO Drilling ProductsSkyjack Aerial Lifts JLG Boom Lift & Telescopic handlers

Etobicoke, Ontario, Canada

• Implement strategic plans that grow revenues and increase market share. • Full P&L responsibility.• Motive and guide sales team to achieve revenue targets.• Maintain sales management and reporting tools to achieve business objectives.• Interact with sales team to develop sales plans.• Attain the budgeted revenues associated with the Branch Managers territory, with particular focus on contract revenue, chargeable revenue, and increased revenue.• Play a key role in building and maintaining effective relationships with key customers and act as a conduit to resolve any significant issues related to customer satisfaction.• Provide staff with a clear vision and clear direction.• Manage Sales, office & field employees through providing mentorship, guidance and constructive feedback to promote employee development.• Take responsibility for the individual and collective performance of the Sales & Service Technician workforce; ensure targeted Service Technician safety, productivity and efficiency metrics are met.• Maintain a safety-oriented culture, manage the Health and Safety program for the region, provide safety training, conduct safety audits, conduct accident investigation, and drive safety metrics.• Prepare and submit regular financial forecasts in line with AWTX and ITW financial forecasting requirements.• Ensure delivery of outstanding Service with particular focus on attainment of core customer driven KPI targets.

Mississauga, Ontario, Canada

• Lead Parts & Service team of 87 staff members; ensured optimum productivity and efficiency.• Processed appropriate paperwork in timely fashion, resulting in customer satisfaction as measured by NPS (Net Promoter Scores) and increased growth in customer base.• Managed HR requirements both union and non-union staffing, including workforce planning, hiring, and discipline.• Completed annual performance review 1:1 sessions; followed performance management process complete for all salaried non-union employees and recommended and arranged appropriate training.• Ensured compliance with safety standards, HSE local territorial and federal legislation.• Resolved technical problems with support from branch CFSE and technical group.• Processed and verified parts orders, work orders, invoices, and reports using BMS.• Ensured verification and documentation of warranty work.• Full P&L responsibility.• Liaised with Union: Negotiating union collective agreement, grievance and arbitration meetings where required.Cummins Equipment:Prime and Standby Power GenerationIndustrial Engine Business SolutionsAutomotive/Highway-Truck Engine Business SolutionsTransit Engine Business SolutionsRailway Engine Business Solutions

Brampton, Ontario, Canada

• Managed day-to-day service activities, supporting Service Advisors, Supervisors and Technicians to achieve key service objectives.• Scheduled Shop-Technicians and managed Field-Service coverage and parts deliveries.• Managed and coached direct reports; planned and executed required training.• Adjudicated OEM/Dealer warranty submissions, and managed claim reimbursement process.• Lead team in identifying process and operational efficiency improvements.• Promoted and participated in workplace safety, environmentally sound and healthy behaviors.Caterpillar Equipment:Prime and Standby Power GenerationIndustrial Engine Business SolutionsCaterpillar and Perkins

Toronto, Ontario, Canada

• Conducted Project Work: Experimenting drop impact on surfaces, with variety of liquids, and study improved methods of liquid delivery on moving surfaces.

Dubai, United Arab Emirates

• Contributed to overall effectiveness and profitability of operations by optimizing and synchronizing key supply chain functions.• Performed best practice assessment and gap analyses to identify key areas of concern and provided value added solutions to address these concerns.• Conducted process modeling/mapping of supply chain activities, and created detailed process flow, for waste reduction, and improved bottom-line revenue.• Managed logistics from country of export to country of import, including collection, consolidation and shipment of client orders.

Dubai, United Arab Emirates

• Managed all aspects of Parts and Service (in-shop/filed) operations, of all UAE branches from a centralized point.• Full P&L responsibility.• Maintained adequate parts inventories to ensure achievement of corporate objectives on availability turnover and maximum return on investment.• Control approved expenditures against budget during the course of the year.Equipment Range:Hitachi Construction Machinery (Excavators, Loaders)Perkins Engines (Industrial & Power Generation)Grove CranesBobCat Skid Steers and Telescopic handlersHyster ForkliftsSullair Air SolutionsMassey Agricultural TractorsTennant SweepersLincoln Welding Products

Jeddah, Saudi Arabia

• Department Head, responsible of leading and managing 67 parts operations staff members, in a central warehouse and 8 satellite branches within the Region.• Full P&L responsibility.• Directly managed the central warehouse logistics, spare parts stock inventory levels, and parts sales through a main walk-in parts counter.• Maintain adequate parts inventories of Caterpillar franchised items along with other franchises, to insure maximum availability, within the corporate objectives of turnover and maximum return on investment.• Make sure the right parts are available to customers upon request. Stock should be managed properly to avoid “right-offs”• Maintenance of office, warehouse, yard, & facilities, and insuring company assets are fully utilized.• Responsible for parts department staff moral, co-operation, and co-ordination with other departments.• Continue to improve company image and market share through visits to major customers and government departments in the region.Caterpillar Equipment:Medium & Large Track Type TractorsWheel & Track Type LoadersSmall/Medium/Large Wheel & Track ExcavatorsLarge OHT TrucksSkid Steer LoadersTele-HandlersMaterial handling ForkliftsUnderground Mining EquipmentPrime and Standby Power Generator Sets

Irbid, Jordan

Mechanical Engineering, assisted in teaching:- Fuels and Thermal Machines Lab.- Engineering Drawing.- Strength of Materials.- Properties and Strength of Materials Lab.Agricultural Engineering &Tech, assisted in teaching:- Mechanical Drawing.- Numerical Methods.- Heat and Mass Transfer.- Stability and Traction of Off-Road Vehicles.- Internal Combustion Engines.- Internal Combustion Engines Lab.- Strength of Materials Lab.

Masters Of Science, Mechanical Engineering

6 Sigma Black Belt, Dmaic