Responsible for ERP Project implementations and Upgrade projects in terms of Microsoft Dynamics ERP and Microsoft Dynamics CRM. This includes Managing scope, time & budget, identification of project risks while ensuring quality in all aspects and phases of projects.

At Pavilion IT, I play a dual role as a Customer Support Manager to ensure all projects under maintenance/ support are provided with adequate services with quality as per SLA.

In-charge for all functions of ISO 9001:2008 QMS from implementation, management and audit ensuring quality, continual improvement and customer satisfaction.

Lead auditor and head of internal audit team. Successfully managed to conduct 20+ audits including participation at the stage 1 and stage 2 audits with Sri Lanka Standards Institute.

Reported to the CEO, directs, manages, supervises and coordinates IT projects and IT Service Management requirements of the company.Provides highly responsible and complex administrative support to the organization.Establish policies, standards, and procedures according to industry best practices.Identifies, recommends, develops, implements, and supports cost-effective technology solutions for all aspects of the organization.Prepares bid specifications and analyzes bid proposals… Show more Reported to the CEO, directs, manages, supervises and coordinates IT projects and IT Service Management requirements of the company.Provides highly responsible and complex administrative support to the organization.Establish policies, standards, and procedures according to industry best practices.Identifies, recommends, develops, implements, and supports cost-effective technology solutions for all aspects of the organization.Prepares bid specifications and analyzes bid proposals for computer, network equipment, and software. Coordinates activities with stakeholders i.e. other divisions, departments, outside agencies, etc.Management of information systems, data analysis.Database administration, maintenance, and troubleshooting of ERP solution.Server management and maintenance of LAN & WAN. Show less

The job involves in database administration, data analysis, and scripting and implementing distributed database system using MS SQL server replication under Windows environment.

Maintenance of information systems, databases, local area network, servers and IT equipment, troubleshooting, data analysis, information generation and provide help-desk facilities.

Overall responsibility of designing diploma course outlines, syllabus and conducting lectures, examinations and supervision of student projects.