Mohamed Riswan Email & Phone Number

Gurugram, Haryana, India

Chennai, Tamil Nadu, India

Singapore

CA portal closing user raise the tickets .Job Responsibility – IT Support Engineer Deployed at client of HCL System Singapore Install, upgrade, support and troubleshoot for printers, computer hardware and Other authorized peripheral equipment. Manage Laptop upgrade deployment project for Singapore Government organization Manage Microsoft Software deployment console and install required software for usersProvide VPN support for usersImage, Configure and Deploy computer systems based on client’s requirements via System Center Configuration Manager (SCCM) 2012 with the appropriate group policies based on user roles.To perform auto deployment of applications, updates and patches of required software’s by User’s Application Mapping.To manage updates using WSUS integration with SCCM.Work with SCCM related issues and other imaging/deployment technologies.Provisioning accounts on the domain at endpoints for new users.Perform daily system maintenance, monitoring and provide reports as required.

Ncs Hub Bedok Singapore

o Monitoring the status of end user devices in Aruba Clear Pass Policy Manager (CPPM) & monitoring traffic for end user devices in Firewall for NAC enablement.o Troubleshooting the hardware related issues of Network devices such as Routers, Switches and Firewall.o Managing of Cisco Routers and Switches Catalyst 6500,4500,3750,2960 & 3560 Series and Alcatel 6850.6450, etc.o Managing smooth delivery of network operations in accordance with stipulated SLA.o Comply with ITSM/ITIL methodologies in daily operation e.g. Change, Incident & problem management.o Commissioning, de-commissioning and tech refresh of network deviceso Coordinating with customer to carry out the switch AOS/IOS Up gradation & Server Migration activity.o Maintaining MAC filtering in Cisco wireless LAN controller.o Resolving issues based on remedy tickets which are logged by end-users and escalating the application issues to the concern team.o Working with Cisco TAC for any L3 issues.o Experience in managing and troubleshooting of Juniper Firewall SSG-140, SSG-350M &SSG-520M and Checkpoint firewall. o Preforming preventive maintenance for network devices like switches, routers and firewall

Msc It, Information Technology, A

Activities and Societies: Volleyball, Cricket

Bachelor'S Degree, Computer Science, A

Activities and Societies: Cricket,Football