Mohamed Samir Email & Phone Number

Al-Riyadh Governorate, Saudi Arabia

• Advise Customer about necessary service for routine maintenance.Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Follow & implement LEXUS Service Advisor Steps:1- Appointment2- Reception3- Writing-up repair needs.4- Monitoring work in progress5- Final check for delivery.6- Job explanation at delivery. 7- Post service follow-up.
• Receiving average: 25 – 30 Vehicles / day for servicing and repairing.
• Develops & maintains a working knowledge of the functions & operation of the various mechanical, hydraulic, & electrical systems used on the vehicles on which the service department normally work.
• Ensures that customers’ vehicles are fixed right 1st time by implementing the quality procedures.
• Ensures that repair estimates are reasonable.

Jeddah Governorate, Saudi Arabia

Service advisor at Abdul Latif Jameel lexus ksa -ranking as the highest service advisor in achievement and nps all over the kingdom- Following the steps of service advisor.- Receiving inquires on servicing and approved repair procedures, vehicle operation and local government vehicle laws.- Promote the benefits of Toyota Service, Parts & accessories..

Alexandria, Egypt

Position: Service Advisor. May 2014 – October 2015 -ranking as the first service advisor all over Egypt Awarded as a master service advisor from kia academy- EXPERT SALES MANGER CERTIFICATE - Receiving inquires on servicing and approved repair procedures, vehicle operation and local government vehicle laws.- Promote the benefits of Toyota Service, Parts &.

Egypt

- Develops & maintains a working knowledge of the function & operation of the various mechanical, hydraulic & electrical systems found on the vehicles on which the service department normally works.- Avoids unnecessary replacement of spare parts.- Inspects & test drives vehicle on which repairs are performed.- Returns those vehicles failing the quality.

Alexandria, Egypt

-Inspecting output samples using industry-appropriate methods, such as comparing to standards, -measuring dimensions and examining functionality-Checking that the assembly or production line adheres to standards and procedures and complying with legal requirements-Reviewing blueprints and specifications to compare to produced goods-Recording inspection.