Mohamed Samir Email & Phone Number

Al-Riyadh Governorate, Saudi Arabia

Advise Customer about necessary service for routine maintenance .Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test .• Follow & implement LEXUS Service Advisor Steps:1- Appointment2- Reception3- Writing-up repair needs.4- Monitoring work in progress5- Final check for delivery.6- Job explanation at delivery. 7- Post service follow-up.• Receiving average: 25 – 30 Vehicles / day for servicing and repairing.• Develops & maintains a working knowledge of the functions & operation of the various mechanical, hydraulic, & electrical systems used on the vehicles on which the service department normally work. • Ensures that customers’ vehicles are fixed right 1st time by implementing the quality procedures.• Ensures that repair estimates are reasonable.• Ensures that repairs are carried out within promised delivery time & estimated cost.• Follows up with spare parts for procurement of materials, specially the parts on VOR.• Ensures chief technicians are following quality control policy & procedures.• Studies factory’s technical information/service bulletins.• Ensures job controllers are feeding correct/proper operation number.• Understands computerized time control.• Monitors closely the vehicles repairing.• Ensures the computerized & analysis reports are utilized for booking & follow-up with chief technician for repairs in promised delivery time.• Maintains a high level of grooming, hygiene, & uniform appearance for himself & his staff.• Customer complaints

Jeddah Governorate, Saudi Arabia

Service advisor at Abdul Latif Jameel lexus ksa -ranking as the highest service advisor in achievement and nps all over the kingdom- Following the steps of service advisor.- Receiving inquires on servicing and approved repair procedures, vehicle operation and local government vehicle laws.- Promote the benefits of Toyota Service, Parts & accessories.- Giving the best advice suggesting the most cost effective service based on the vehicle conditions.- Build rapport by creating a relationship of trust between the service advisor and the customer.- Receiving average: 25 – 35 cars / day for servicing and repairing

Alexandria, Egypt

Position: Service Advisor. May 2014 – October 2015 -ranking as the first service advisor all over Egypt Awarded as a master service advisor from kia academy- EXPERT SALES MANGER CERTIFICATE - Receiving inquires on servicing and approved repair procedures, vehicle operation and local government vehicle laws.- Promote the benefits of Toyota Service, Parts & accessories.- Giving the best advice suggesting the most cost effective service based on the vehicle conditions.- Build rapport by creating a relationship of trust between the service advisor and the customer.- Receiving average: 25 – 35 cars / day for servicing and repairing

Egypt

- Develops & maintains a working knowledge of the function & operation of the various mechanical, hydraulic & electrical systems found on the vehicles on which the service department normally works.- Avoids unnecessary replacement of spare parts.- Inspects & test drives vehicle on which repairs are performed.- Returns those vehicles failing the quality control inspection to the technician who performed work.- Ensures technicians record jobs done on back of process card.- Maintains a record of the vehicles checked & the results of those inspections as directed by management.- Ensures that proper maintenance is carried out on equipment, assigned to his group.- Writes technical report.- Maintains high standard of premise cleanliness.- Maintains a high level of grooming, hygiene, & uniform appearance for himself & his group.

Alexandria, Egypt

-Inspecting output samples using industry-appropriate methods, such as comparing to standards, -measuring dimensions and examining functionality-Checking that the assembly or production line adheres to standards and procedures and complying with legal requirements-Reviewing blueprints and specifications to compare to produced goods-Recording inspection results by completing reports, summarizing re-works and wastes and inputting data into quality database-Training the production team on quality control measures to improve product excellence-Proposing improvements to the production process-Monitoring the use of equipment to ensure it is safe and discard any that do not meet requirements-Updating job knowledge by engaging in educational opportunities and regular training-Keeping measurement equipment operating accurately by following calibration requirements and calling for repairstake courses for :-industrial final control element and valves and postion acutatours-APPLICATION OF OSHA STANDARS IN GENRAL HISTORY -Programmable logic controller architecture and basic programming -PLC ADVANCED COURSE LEVEL 1-VISUAL TESTING (VT) LEVEL TWO NON DESTRUCTIVE TESTING (SNT-TC-1A)-RADIOGRAPHIC TESTING (RT) LEVEL TWO NON DESTRUCTIVE TESTING (SNT-TC-1A)