Managing Learning Possibilities cloud, ensure its availability, monitoring performance, supporting customers and planning for upgrades

Managing ITWorx's support center and hosts Microsoft Education Solution Support Center (ESSC) on behalf of Microsoft. ESSC provides a breadth of professional support services for Schools, Universities and other Education Institutions who have recently introduced Microsoft Education Solutions in automation of their teaching, learning and administration processes.Ensure that the needs of customers are being satisfied and provide excellent customer service, interact with customers to provide… Show more Managing ITWorx's support center and hosts Microsoft Education Solution Support Center (ESSC) on behalf of Microsoft. ESSC provides a breadth of professional support services for Schools, Universities and other Education Institutions who have recently introduced Microsoft Education Solutions in automation of their teaching, learning and administration processes.Ensure that the needs of customers are being satisfied and provide excellent customer service, interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Enhancing incident management process, managing customer service staff, develop customer service policy and measure customers satisfaction. Show less

Managing Data Center in infrastructure Network, storage, Backup, Servers and services in addition provide hosting solutions and service offering.

My role in the Company was to:Installing and configuring Network Infrastructure Manage servers Hardware and operating systems.Achievements:Deploying and supporting the internal network for Leiceco Co. in EgyptDeploying and supporting the internal network for Copoch Co. in EgyptTechnology used: Windows NT, windows 2000.