Mohamed Samir, Associate Cipd Email & Phone Number

Cairo, Egypt

New Cairo, Cairo, Egypt

• Learning & Development
• Create and execute learning strategies and programs.
• Evaluate individual and organizational development needs.
• Implement various learning methods.
• Help managers develop their team members
• Establish Career Plan for all job positions in the business.

New Cairo, Cairo, Egypt

Along with Senior Training Officer Tasks mentioned below - Deputizing T&D Manager - Assist T&D Manager in Projects & Tasks

Cairo, Egypt

• Responsible for Retail & commercial Banking department
• Attend Training Needs Meetings with Senior Management & Line Managers
• Analyze Courses Providers for better Quality versus Price
• Follow-Up individual Development Plan for each Employee
• Develop Training Guide covering All Departments Needs through the Year
• Assist in T&D Budget Preparation

Cairo, Egypt

• Develop and conduct ongoing training programs focusing on soft skills
• Assist in the training needs analysis program
• Assist in measuring the impact of training on performance
• Conduct skills needs assessment for the Retail team to identify competency gaps and training priorities.
• Develop, plan, coordinate and deliver courses in accordance with identified needs.
• Design and deliver course material using a variety of media and in classroom/non-classroom environments.

Cairo, Egypt

• Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling the bank’s Retail products and services.
• Accountable for cross selling for the existing customer base.
• Accountable for sales for the walking client.
• Deliver world class customer service practices and ensure adherence to Barclays Service standards
• Ensure compliance with operations risk e.g. Health & Safety standards and security of premise

Cairo

• Responsible for achieving assigned Branch retail budget.
• Receiving & handling all clients' instructions / inquiries.
• Promote / Cross-sell all CAE retail products.
• Acquire new potential clients.

Cairo

∙ Manage Sales team selling Business Loans for companies Owners∙ Achieving Sales target ∙ Handling customers complains

Cairo

∙ Responsible for training new hired sales persons on “ Credit policies, Selling Skills, Objection Handling, System Training “∙ Refreshment training for Existing Stuff ∙ Training For Citibank Customer Service “Citiphone” ∙ Creating and updating Training Materials: “Policy Manuals, Exams….”

Cairo

∙ Cross Selling Personal Loans for Customer ∙ Selling Personal Loans for Walk-in Customers.∙ Handling customers complaints ∙ Documents fulfillment

Associate’S Degree, Learning & Development

Bachelor'S Degree, Political Science, Good

Activities and Societies: Model United Nations

Secondary Certificate, Science