Mohamed Sayed Email & Phone Number

Cairo, Cairo Governorate, Eg

Egypt

HSBCGTRF Reconciliation Operation managerEgypt, Cairo, Smart Village09/2020 - PresentHSBC bank• Managing and leading a team in the trade reconciliation process• Ensuring all operations are carried on in an appropriate, cost-effective way• Ensuring delivering an excellent service to our customers• Perform quality controls and monitor production KPIs• Train and supervise staff• Examine financial data, formulate strategic and operational objectives• Participating in the new implementation of the HTS trade solution system across MENA countries• Train, coach and guide the team to reach their best during their normal activities• Preparing the Monthly MIs and reporting to the senior management• Success and achievement: Selected for operation excellence award for last quarter of 2023.• Streamlining the process for the onshore and offshore of handling the process following the same procedures Succeeded to automate manyaspects of our handled reports to reduce the time consumed.• Maintain a master list of monthly journal entries• Record supporting information for all journal entries• Enter all journal entries into the accounting software Ensure that reversing entries occur• Create recurring journal entry templates• Ensure that recurring entries are changed or terminated at appropriate trigger points.

Cairo, Cairo, Egypt

Egypt

• Maintain a master list of monthly journal entries• Record supporting information for all journal entries• Enter all journal entries into the accounting software Ensure that reversing entries occur• Create recurring journal entry templates• Ensure that recurring entries are changed or terminated at appropriate trigger points.

Cairo, Egypt

Short term assignment supporting HSBC credit team due to the current COVID19 crisis. HSBC UK Egypt, CairoCredit Analyst 03/2020 - 07/2020HSBC BANK• Conducted credit reviews on corporations to assess financial conditions• Assessed customer credit files regularly to review receivables• Develop and maintain customer relationships, negotiating and preparing financing and loan documents• Develop, maintain, and supervise credit underwriting guidelines and processes• Obtain accurate and timely credit reports for various customers• Research, analyze, evaluate and resolve credit related issues• Maintain credit files.

Cairo

HSBC Egypt,Cairo,Smart VillageSite Administrator and work force Analyst 08/2018 - 03/2020HSBC BANK• Manage and monitor agent performance using CMS to achieve optimal response for customer calls• Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieved• Manage call center reports utilizing Avaya ACD,• CMS, IEX and ensure accuracy and distribution compliance• Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance• Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement andmanage• Managing Monthly Payroll for the contact center team members including the benefits special allowance per individual and overtimecalculated during the month• Prepare regular dashboard providing the site status in terms of attrition, improvement of SLAs, and submit the same to the senior management• Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management• Compare actual call volume and AHT data to forecast figures to ensure that appropriate staffing standards are create and maintain

Smart Village Cairo

Senior Premier Customer service executive 02/2016 - 08/2018HSBC BANK MENA• Manage large amounts of incoming phone calls• Generate sales leads Identify and assess customers' needs to achieve satisfaction• Build sustainable relationships and trust with customer accounts through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and callhandling quotas Handle customer complaints, provide• Achieving all my score cards with percentage of 108% with sales points as 30 product sold and very good percentage of customer's approachrate customer's need• Implementing the global new score card KPIs for HSBC GSC contact centers.• Specified to serve HSBC premier customers in the Middle East• Trained on the personal internet banking to serve all type of customers Specified to serve any type of customer in any field banking, credit andpersonal internet banking• Certified as highest scores in the banking and credit course exam

Dubai, United Arab Emirates

Internal Audit and Quality Specialist 01/2013 - 02/2015Telecommunication company• Coordinate with Manager to determine audit scope and timelines• Plan and perform audits such as operational, financial and compliance audits• Leading the Process of the accuracy as well as the quality team• Review audit findings and develop action plans• Participate in audit meetings and coordinate internal and external audit activities• Develop corporate policies and procedures according to regulatory requirements• Develop process improvements to improve quality and effectiveness of deliverables• Interact with management to determine audit requirements• Identify areas of improvements and concerns to management• Develop clear and complete reports of audit procedures and findingsDevelop audit presentations to management as needed• Review and recommend improvements to business procedures and internal controls• Success and achievements: Reaching the account accuracy to 100%• Stable accuracy for 3 months as 100%• Top performer for the last 2 quarters of 2013 Top performer for the first 2 quarters of 2014.

Associate'S Degree, Finance And Financial Management Services

Very Good, Tourism And Travel Services Management