Mohamed Sayed Email & Phone Number

Cairo, Cairo Governorate, EG

Egypt

• HSBCGTRF Reconciliation Operation managerEgypt, Cairo, Smart Village09/2020 - PresentHSBC bank
• Managing and leading a team in the trade reconciliation process
• Ensuring all operations are carried on in an appropriate, cost-effective way
• Ensuring delivering an excellent service to our customers
• Perform quality controls and monitor production KPIs
• Train and supervise staff

Cairo, Cairo, Egypt

Egypt

• Maintain a master list of monthly journal entries
• Record supporting information for all journal entries
• Enter all journal entries into the accounting software Ensure that reversing entries occur
• Create recurring journal entry templates
• Ensure that recurring entries are changed or terminated at appropriate trigger points.

Cairo, Egypt

• Short term assignment supporting HSBC credit team due to the current COVID19 crisis. HSBC UK Egypt, CairoCredit Analyst 03/2020 - 07/2020HSBC BANK
• Conducted credit reviews on corporations to assess financial conditions
• Assessed customer credit files regularly to review receivables
• Develop and maintain customer relationships, negotiating and preparing financing and loan documents
• Develop, maintain, and supervise credit underwriting guidelines and processes
• Obtain accurate and timely credit reports for various customers

Cairo

• HSBC Egypt,Cairo,Smart VillageSite Administrator and work force Analyst 08/2018 - 03/2020HSBC BANK
• Manage and monitor agent performance using CMS to achieve optimal response for customer calls
• Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieved
• Manage call center reports utilizing Avaya ACD,
• CMS, IEX and ensure accuracy and distribution compliance
• Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance

Smart Village Cairo

• Senior Premier Customer service executive 02/2016 - 08/2018HSBC BANK MENA
• Manage large amounts of incoming phone calls
• Generate sales leads Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and callhandling quotas Handle customer complaints, provide
• Achieving all my score cards with percentage of 108% with sales points as 30 product sold and very good percentage of customer's approachrate customer's need

Dubai, United Arab Emirates

• Internal Audit and Quality Specialist 01/2013 - 02/2015Telecommunication company
• Coordinate with Manager to determine audit scope and timelines
• Plan and perform audits such as operational, financial and compliance audits
• Leading the Process of the accuracy as well as the quality team
• Review audit findings and develop action plans
• Participate in audit meetings and coordinate internal and external audit activities

Associate'S Degree, Finance And Financial Management Services

Very Good, Tourism And Travel Services Management