Spearheaded the Community Development team responsible to plan and execute 30+ physical regeneration programme in partnership with several commercial and public sector agencies ensuring transformation change. Urban regeneration and public service projects included blue-collar worker housing, community clubhouse, basketball courts, public parks, tennis courts, Point of Use buildings, beach regeneration and several other communal projects.scope for and played a key role towards securing 4… Show more Spearheaded the Community Development team responsible to plan and execute 30+ physical regeneration programme in partnership with several commercial and public sector agencies ensuring transformation change. Urban regeneration and public service projects included blue-collar worker housing, community clubhouse, basketball courts, public parks, tennis courts, Point of Use buildings, beach regeneration and several other communal projects.scope for and played a key role towards securing 4 major ISO certifications.- Accountable and responsible to ensure project success;- Assisted the development, monitoring and implementation of the Urban Regeneration policies;- Coordinated with residents, engineers, procurement, PMO, government, and external bodies;- Created and maintained comprehensive project documentation ready for future audit;- Developed a detailed project plan to track progress and ensure compliance and control;- Developed project scopes and objectives, whilst ensuring technical feasibility;- Developed several needed policies, procedures and guidelines;- Devised processes to ensure that projects are delivered on-time, within the scope and budget;- Ensured compliance with policies, procedures and statutory regulations;- Led technical and commercial tender evaluations and subsequent negotiations;- Liaised with key stakeholders to prepare and implement development strategies and proposals;- Maintained a risk register of all potential project risks based on the impact and likelihood;- Managed and coordinated the project team to ensure deliverables are fulfilled;- Prepared business cases, proposals and budget plans for prospective projects;- Prepared SOWs and RFPs needed for projects and managed contractors;- Responded to unplanned service priorities to meet the project goals;- Planning, scoped and executed projects from start to finish, to schedule, spec and budget;- Wealthy Procurement & Tendering theoretical knowledge and practical experience; Show less

Contributed heavily to the management of the Master Community at The Pearl-Qatar, UDC’s flagship mixed urban use development, The Pearl-Qatar, spanning 4 million sqm and houses 30,000+ residents including VIPs & VVIPs. This role was predominantly hands-on with a focus on overseeing service providers, contractors, assets, services, agreements, insurance, communal rules, service charges and other tasks within a large scale mixed-used high-end community management function. Strengthened our… Show more Contributed heavily to the management of the Master Community at The Pearl-Qatar, UDC’s flagship mixed urban use development, The Pearl-Qatar, spanning 4 million sqm and houses 30,000+ residents including VIPs & VVIPs. This role was predominantly hands-on with a focus on overseeing service providers, contractors, assets, services, agreements, insurance, communal rules, service charges and other tasks within a large scale mixed-used high-end community management function. Strengthened our support and influence within the community by providing several community enhancements and regeneration programmes. Ultimately responsible for the delivery of quality and bespoke service, in turn ensuring the community remained a desirable place to work and live.- Assisted the Community Director in preparing budgets worth $30m and long-term strategies;- Coordinated insurance claims for damaged communal assets; - Conducted customer experience training for 8 community call centre and 18 concierge staff; - Drafted and formalised over 30 much-needed policies, procedures and guidelines; - Developed the Master Community Rules - key document to manage communal misconduct; - Drafted responses on behalf of the Community Director; - Drafted SOWs for cleaning, pest control, security and waste management services worth $40m/5yrs; - Ensured Owners Associations comply with regulations. Miscompliance down 84%; - Established mechanisms to monitor community rules breaches with effective remedial action;- Implemented systems and work-flow processes for efficient service delivery; - Kept abreast with best international practice on community management; - Liaised with finance pertaining the recovery of $2.7m overdue community service charges; - Maintained performance reports of the contractors against their KPI’s and SLA’s; - Managed FM service agreements, providers and contractors, reactive work and PPM’s; - Oversaw approvals of modification and renovation requests of owners; Show less

Built and maintained a thriving community that catered for resident service needs andexpectations. Handled a portfolio of 3 large residential buildings including its commonareas, apartments and its occupants, Whilst indirectly managing 58 buildings. Consistentlykept a high tenancy retention rate during lease renewals by ensuring properties were keptdesirable and ultimately went to successfully reduced tenancy attrition rate from 33% to18% within a 2-year period.-… Show more Built and maintained a thriving community that catered for resident service needs andexpectations. Handled a portfolio of 3 large residential buildings including its commonareas, apartments and its occupants, Whilst indirectly managing 58 buildings. Consistentlykept a high tenancy retention rate during lease renewals by ensuring properties were keptdesirable and ultimately went to successfully reduced tenancy attrition rate from 33% to18% within a 2-year period.- Conducted performance audits on service providers, to ensure operational excellence;- Continually minimised budget expenses by investing in long-term operation strategies.- Coordinated with service providers to prepare units for handover, and conducted handovers;- Ensured properties were compliant with all required governmental provisions;- Established and maintained a database for all property management operations;- Introduced the very popular and highly effective ‘Welcome Pack’ for new residents- Introduced system to inform residents of latest F&B and retail offers;- Kept a close and professional relationship with residents to ensure their happiness was attained;- Maintained the safety, appearance and condition of properties to attract and keep tenants.- Managed 630+ properties with enthusiasm, expertise, and dedication.- Participated in AGM’s and influenced key AGM resolutions;- Prepared lease agreements and finalised all associated formalities including renewals and exits;- Resolved customer’s escalated complaints on a daily basis; Show less

Managed and handed over of 220+ homes and commercial units which required engagingand effectively communicating with tenants and landlords. Experience in developingcommunity relationships, generating accurate reports, financial and business analysis,government compliance requirements and travel as required within region. Competent inorientations, familiarising tenants with their rights, code of conduct, rules and regulationsas well as going over health and safety aspects of… Show more Managed and handed over of 220+ homes and commercial units which required engagingand effectively communicating with tenants and landlords. Experience in developingcommunity relationships, generating accurate reports, financial and business analysis,government compliance requirements and travel as required within region. Competent inorientations, familiarising tenants with their rights, code of conduct, rules and regulationsas well as going over health and safety aspects of the buildings. Devised a tenancy trackingsystem which enabled the department to better manage lease renewals and monthly rentcollections. Other responsibilities included managing soft and hard FM service providers,resolving issues, conducting inspections, overseeing budgets and ensuring regularproperty maintenance was conducted.- Close coordination with Letting Agents and FM personnel in the preparation of properties;- Conducted tenant orientation and assisted in lease preparation, move-in and move-outs;- Conducted tenant vetting and shortlisting for homeowners;- Coordinated maintenance requests and PPM’s;- Ensured all practical needs of the residents are met prior to moving in;- Ensured all properties were safe for occupancy and sound checks were made;- Ensured gas pipe work, smoke alarms and fire exits are in good order and signed off;- Made arrangements with courier services to help residents with relocation upon request.;- Oversaw performance of in-house workforce;- Provided property management services for private equity organisations;- Prepared monthly reports for the management;- Resolved tenant escalation and complaints;- Worked out of office hours to support business needs Show less

 - Responsible for the maintenance and rental of many high-end prestige cars, including Audi, BMW, Bentley, Ferrari, Lamborghini, Land Rover, Mercedes, McLaren and Rolls Royce. - Making sure I was meeting and exceeding my personal and team targets - responsible for purchasing and arranging fitting for Cobra tracking devices - Arranged chauffeur services which were available across the entire region of Britain and Ireland. - Collected and delivered cars to customers who… Show more  - Responsible for the maintenance and rental of many high-end prestige cars, including Audi, BMW, Bentley, Ferrari, Lamborghini, Land Rover, Mercedes, McLaren and Rolls Royce. - Making sure I was meeting and exceeding my personal and team targets - responsible for purchasing and arranging fitting for Cobra tracking devices - Arranged chauffeur services which were available across the entire region of Britain and Ireland. - Collected and delivered cars to customers who opted for that service. - Took deposits and carried out check-ups on validity of license holder and endorsements against the Driver and Vehicle Licensing Agency (DVLA.) - Devised a structured procedure to carry out in the event of a collision. - Known by staff and management for finding the best deals on service and paintjobs. Show less