• Managing a $2.1 Million portfolio and directing the implementation of Yardi’s Voyager and RENTCafé for 12 enterprise clients.• Liaising with key client stakeholders to gather requirements while partnering with cross-functional product teams to define deliverables and ensure solutions address customer business needs.• Directing cross-functional project teams of 5, allocating resources and assets, creating detailed project workflows, road maps, plans, and schedules, monitoring… Show more • Managing a $2.1 Million portfolio and directing the implementation of Yardi’s Voyager and RENTCafé for 12 enterprise clients.• Liaising with key client stakeholders to gather requirements while partnering with cross-functional product teams to define deliverables and ensure solutions address customer business needs.• Directing cross-functional project teams of 5, allocating resources and assets, creating detailed project workflows, road maps, plans, and schedules, monitoring performance, addressing risks, and meeting 100% of deliverables. Show less

• Collaborating with the QA team to identify and address critical bugs and issues, reduce post-launch defects, and skyrocket customer satisfaction.• Directing 9+ implementation projects concurrently, overseeing all project stages from initial planning to execution and post go-live, while sustaining a 90% project success rate

• Headed the daily operations of a major delivery station, mentoring and leading a team of 55+ associates in processing 50k+ packages daily.• Maintained a robust framework of policies, procedures, and processes to drive efficiency, quality, and productivity while reinforcing safety and quality standards.• Established and measured KPIs to track and analyze performance, pinpoint gaps and deficiencies, and support data-driven decision-making, supporting a 27% increase in productivity.