• Configured and installed new hardware, software, and peripheral equipment.• Conducted regular system maintenance tasks such as updates, data backups, and security audits.• Managed user accounts and controlled access permissions to ensure system security and efficiency.• Diagnosed and resolved hardware, software, and network issues reported by users.• Performed troubleshooting both remotely and on-site utilizing various diagnostic tools.• Delivered technical support to user inquiries via phone, email, or ticketing systems.• Implemented effective solutions including software reinstallation, resolving connectivity problems, and hardware replacement. • Handled the installation, configuration and maintenance of IP CCTV Systems.

• Supported the installation, configuration, and maintenance of computer systems and software.• Diagnosed and repaired hardware, software, and network issues.• Provided technical assistance to end-users via in-person visits, phone calls, and remote access tools.• Monitored and maintained system performance, ensuring that systems are running efficiently.• Assisted in the implementing security measure to protect computer systems and data.• Collaborated with other IT team members to plan and execute system upgrades and migrations.• Stayed updated with emerging technologies and industry trends to suggest improvements or enhancements.