The digital transformation project is a mega critical project for Sohar port and free zone, its main objective is to help Sohar in their digital transformation journey through the application of Enterprise Architect “EA” using TOGAF standard along with other aiding frameworks and tools like ETOM, ITIL, CMM, DMM and BPM. My role is to ensure the successful delivery of the project and helping the project executive in realizing the aimed benefits from the project. The project team consists of more than 19 consultants, system analysts and business analysts, business architects, SMEs. The used project management methodology is a combination of PRINCE2 and Agile.My main duties as below: Effective participation in scoping the project to fit the customer exact needs. Work with the team managers in producing the project product description along with the breakdown structure of the project product, based on it the estimated detailed plan produced. Ensure the project team commitment to the project constrains. Prepare the baseline management products, in conjunction with any project assurance roles, and agree them with the project board. Prepare the project reports with co-operation with the team managers like highlight reports, issue reports, end stage reports, exception reports and end project report. Maintain the following records: issue register, risk register Lead and motivate the project management team. Manage the information flows between the directing and delivering levels of the project. Manage the production of the required products, taking responsibility for overall progress and use of resources and initiating corrective action where necessary. Establish and manage the project's procedures: risk management, issue management, change control and communication. Establish and manage the project controls: monitoring and reporting. Advise the project board of any deviations from the plan

IT Service Management Consultant Responsible for IT service management projects and tasks within the company. Participate in the ICT process re-engineering ( as- is, to-be, gap analysis, and process roadmap), aligning the processes to the ITIL framework and ISO 20K requirements Participate in the ICT roles and responsibilities restructuring projects, aligned to the ITIL framework and the best practices. Provide ITIL-based Information Technology Service Management (ITSM) knowledge and expertise to customers and stakeholders. Provide specific ITSM processes (such as Change Management, Incident management, problem management, etc) support to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings. Collaborate and contribute to the creation, deployment, and maintenance of Technical Best Practices and Standards Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time, and deliver valued outcomes Contribute to the continual improvement of Global Delivery and practice business processes as well as the maturing of the ITSM practice portfolio, capabilities, expertise, and best practicesProject Manager Responsible for managing ITSM Projects and mega ICT consultation projects likeo Nama Shared services Processes re-engineering ( gap analysis)o TRA - Last Mile Connectivityo A’Namaa Poultry ICT ConsultancyBusiness Developer Responsible for business development within the company through:o Partnership with other specialized companies across the world to satisfy the projects and business needs.o Development of the company proposals within my area of expertise and so the required clarification meetings requested by our clientso Research for other areas to enlarge the company services scope.

Backup for MEA Incident Manager / Problem ManagerParticipate in preparing Annual Operation Plan “AOP”Ensure of the IT Operations alignment with IT business StrategyWorking with various ticketing systems remedy, OVSD and SM 9.3 Supporting a large multi-site environment with a matrix infrastructure Ensure the pass of the KPIs regarding my areaEnsure of my team tickets quality and so the delivered service quality Ensure the maximum availability of computer systems( Network , PCs, Laptops, Network and applications)Manage the users satisfaction by doing (periodic surveys, Action plans, User experience Enhancement)Carrying out and ensuring the success delivery of the daily business operation and tasks.Ensuring escalations are correctly handled and incidents resolved Participate in Change Management activates ( Risk and Impact assessment, Change assessments, ROI)Maintain an accurate CMDB regarding my area by doing a periodic checkups and adjust through theManagement cycleProvide routine advice to customers users and technical staffManage the Knowledge Database by adding , editing , encourage covering the operation area/Write complete description for each type of cases and solutions, and update them in Knowledge DB. Ensuring services delivery per contracted SLAs/OLAs and company objectivesSupported Products ( Windows server 2008/2012 – SCCM Server 2012 – SAP- Oracle – Active directory Citrix – Juniper Networks – Skype for business – lynch 2010/2013 – Skype for business –windows 7 – Exchange server 2010, Cisco Switches and Router)Participate in developing new IT policies and old ones enhancementParticipate in Many Projects until the successful Go Live ( Tele sell, Workstations OS Upgrade , SCCM,SEP Upgrades, Local Printers retirement, WiMAX, Laptop and workstations retirement …)Participate with the Global security team in many projects, Security breaches remediation.Vendor Management Activities( Passive Networks, Printer maintenance, ISP,…….)

ASCO Automatic Transfer Switch Installation Maintenance:Performed scheduled maintenance on ASCO automatic transfer switches to ensure optimal performance and minimize downtime.Diagnosed and resolved technical issues to maintain continuity in power supply.Documented maintenance activities and collaborated with technical teams to implement best practices.Proposal Preparation:Contributed to the preparation of technical and financial proposals, working closely with sales and project teams.Analyzed client requirements to create tailored, competitive, and compliant proposals.Ensured clarity and regulatory compliance in proposal content.Customer Meetings and Project Progress:Participated in customer meetings to provide project updates and clarify proposals, ensuring alignment with client expectations.Addressed client inquiries and provided technical explanations to facilitate informed decision-making.Built strong client relationships through consistent communication and progress reporting.Electrical Works Oversight:Supervised electrical works to ensure alignment with project specifications, safety standards, and quality guidelines.Coordinated with contractors and internal teams to guarantee timely completion of installations.Market Research:Conducted thorough research on market trends, identifying new business opportunities and potential areas for growth.Assessed competitor offerings to position the company’s services advantageously.Partnership Development:Established and developed new partnerships to expand the company’s reach and enhance service offerings.Engaged with industry contacts to identify and pursue collaborative opportunities.

IT Support and Administration:Manage and administer LAN/WAN, workstations, laptops, Cisco and HP network devices, backup systems (e.g., Veeam, Acronis), antivirus (Symantec, McAfee), Microsoft Office suite, and Internet connectivity.Application Installation and Network Design:Install and configure IT applications and design networks using Cisco, HP, and Ubiquiti hardware.Local Troubleshooting:Resolve software and hardware issues for users, including troubleshooting systems running Windows and Microsoft Office.Collaboration with External Providers:Work with ISPs and vendors for issue resolution and support.Infrastructure Development:Participate in IT infrastructure projects, utilizing technologies like AWS, Microsoft Azure, and server hardware upgrades.Administrative Support:Handle administrative tasks, including financial reporting via Excel and ERP system.

• Manage the information system department day to day operations • Manage the documentation process of the department • Ensure of the service quality provided to the hospital IT users • Lead the improvement of the IT department personnel abilities • Prepare the annual requirements plane for the IT department and discuss with the top management • Control the assets movement according to the Information technology conduct instructions

• Work with Boze Allen Hamelton team in the migration process from win server 2000 to win server 2003 for more than 200 servers • Work with the center team to earn the CMMI certificate • Work for 2 days per the week as a help desk agent and manage the coming calls till its resolution • Draw the layout of the network of more than 150 sites • Perform the in house maintenance tasks of the defected HW (Servers , UPS devices and work stations)

• Work as ICDL instructor (Information technology and MS word)• Work as on call technical support engineer in the night shifts• Perform the preventive maintenance for the institute hard ware on monthly biases